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You can't be serious! Fenix 5 freezing when syncing/charging on Mac

Former Member over 7 years ago

I know there have been several threads posted on this topic. I have read at least 10 different discussions but all of them are from 2017 and I can't find any recent discussions on this topic.

I know there is a workaround (close GC, then eject - which doesn't work for me, I might add) but surely they have fixed this, no?!?!?

Currently, my watch is behind 24 minutes, won't connect to Wi-Fi or BT... Don't know if I need to manually set the time or if there are other options.

I have performed multiple soft resets.

Do I need to blow it up, perform a hard reset and use my Windows work laptop as my primary? (Surely this can't be the case, right? I mean, SURELY the Garmin is compatible with a Mac without hacky workarounds, right?!)

This is a joke! What an embarrassment...

I have had a Suunto device and no fewer than seven (7) different Garmins with mixed results. My Fenix 2 - which is the device I used before upgrading to the 5 - was BOMB PROOF! It. Just. Worked. Perfectly.

I have a bad feeling I made a big mistake...

0 jim_m_58 over 7 years ago

To set the time, have you tried getting a GPS fix? Start a "run" and wait for a GPS fix, then back out.

0 Former Member over 7 years ago

I have not. I'm traveling on business and I was planning on running this evening. Thank you very much for the reply.

0 nicoti200 over 7 years ago

Same thing with my 735xt
i think there is an issue with the macos garmin connect
solution : hard reset and install with garmin connect mobile
let s wait a fix on macos

0 Dr Phil over 7 years ago

This happens occasionally with my 935 too. I've always been able to unfreeze it by either hard reset (press and hold power button until it shuts down (15s), then restart) or by reconnecting to computer then gracefully exiting again. It's something to do with the way in which you disconnect the thing. And sometimes, clearly I do it 'wrong'.

0 Former Member over 7 years ago

Thanks very much for the replies...

This all started when I accidentally pulled the charger from my watch before "ejecting" from my Mac.

Will troubleshoot the above steps.

Thanks again!