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MK1 Warning

Odie21
over 4 years ago

So I just updated one of my staff’s MK1 (Ti) and I got an interesting message that popped up. 

ARE YOU SERIOUS????? A customer spends $1k+ on this watch and this Garmin watch now has this garbage warning 2+ years AFTER release. It’s abundantly obvious they have no confidence in their product. You want people to buy your MK2 knowing this?

I sell tons of Dive Computers and I’ve never ONCE seen this type of message.

WTH...

  • 0 over 4 years ago in reply to Odie21

    I think you're just getting overly excited about normal corporate CYA protocol.

  • 0 over 4 years ago in reply to 3438906

    A dive computer giving inaccurate information to its wearer and being concerned about it since I teach people to be safe while diving for a living...yeah that’s overly “excited” Wink

  • 0 over 4 years ago in reply to Odie21

    Exactly what incident of "inaccurate information" are you referring to?

  • 0 over 4 years ago in reply to 3438906

    Read the first post again and direct that question towards Garmin.

  • 0 over 4 years ago in reply to Odie21

    So, you are just worried about the wording of the disclaimer and not the performance of the computer. OK, I am turning on my turn signal and exiting the roundabout of your logic.

  • 0 over 4 years ago in reply to Odie21

    I don't understand your complaint. Any dive computer can potentially fail in ways that cause it to display inaccurate data. Showing a legal disclaimer about that is a little silly but no big deal. I have had both Uwatec and Suunto computers break and show incorrect depths. If you see a reading that doesn't make sense then just abort the dive and follow your buddy's gauge. So what.

  • 0 over 4 years ago in reply to nradov

    First of all, neither one of you have the faintest idea of what you’re talking about. A dive computer failing is one thing, as it is an electronic piece of equipment (I’ve had plenty fail on me over the years). But providing “inaccurate information” for a diver during his or her dive, is another. This has nothing to do with a bad circuit board or a faulty depth sensor failing at any particular time, this has everything to do that the information that is provided to the diver can cause serious injury or death. Is this in regards to the depth being off by a foot or two? Does it mean that it’s not showing you an accurate depiction of what your RNT is, etc?

    Maybe neither one of you understand the gravity of keeping people safe as an Instructor, but that’s what I do for a living. When I see something that says it can provide “inaccurate information” after 2 1/2 years of being on the market then there’s something more to this dive computer, especially with Garmin personal being silent.

    I sell anywhere between 20 to 30 different manufacturers ranging from a variety of different types of equipment. Suunto and Aqua Lung were sued (and lost) because they knowingly sold computers they had faulty depth sensors. They lost a $50 million lawsuit as a result of it. 

    You both can twist this as you wish but your both wrong. This is a huge safety issue without an official explanation from Garmin to WHAT is inaccurate.

  • 0 over 4 years ago

    It's just Garmin's way of saying "I warned the customer for possible failure.  So if the equipment fails and the diver dies due to some wrong data displayed on the device, I'm not responsible. I warned him!".

  • 0 over 4 years ago

    Odie21, why are you here? You seem to have a personal vendetta against Garmin. You’ve stated before that you’ve stopped selling or using their products a long time ago, so now it just seems kinda whiny. 

    This current complaint is just a result of lawyers. Garmin isn’t going to answer your question because there isn’t one. It’s just their effort to curb lawsuits. Why are you not demanding that Garmin tell you what components exactly are proven to cause cancer in the state of California? 

  • 0 over 4 years ago in reply to Odie21

    Do you have any hard evidence of frequent failures? Any instrument can potentially give you inaccurate data during a dive. That remains true regardless of whether or not the device displays a disclaimer.

    And RNT is a joke anyway. A dive computer might give you precise number for RNT but that doesn't mean it's accurate. None of those mathematical models have been fully validated and I don't believe what they tell me.