MK1 and Garmin Connect Mobile App can't sync partially

Hi all,

Starting from some recent days, my MK1 can't sync with Garmin Connect through Mobile App.

I am not sure if this caused by my mobile app updated to latest, or the MK1 Firmware upgraded to 8.0 or some other issue else.
I am using iPhone latest IOS 12.4, not sure if this is a cause of issue too.

I am ok to sync with the activities, but the daily heart rate, step, floor or sleep can't sync.

I am also ok to show weather information and real time heart rate on the app, seem like it is not a bluetooth connection or internet issue.

I tried the following per instruction on line:

- Turn off BlueTooth and shut down the iphone

- Restart both the watch and iPhone

- Remove the watch from Garmin app and iPhone Bluetooth device, then add them back

- Reset the watch to factory setting

... all are not quite helpful.

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My latest sync log shown as follow:

GCM iOS SYNC REPORT

Sync Identifier: C2923B0A-14A8-4875-9157-A48E895CDA31
Date/Time: 2019-08-16 03:19:37 +0000
GCM Software Version: 4.21.0.19
Garmin Device Software Version: 8.00
Garmin Device Model: Descent Mk1
Garmin Device Unit ID: 3970335984
Connect Account: kongwilson

UPLOAD CONFIG

File Type URL
-------------------------------------------------------------------------------------------------
FIT_TYPE_28 /upload-service/upload
ErrorShutdownReports/shutdown/upload
FIT_TYPE_41 /upload-service/upload
FIT_TYPE_35 /upload-service/upload
FIT_TYPE_4 /upload-service/upload
GPSData /upload-service/upload
GOLF_SCORECARD /gcs-golfcommunity/api/scorecard
FIT_TYPE_44 /upload-service/upload/metrics
FIT_TYPE_38 /gcs-golfcommunity/api/scorecard/fit
FIT_TYPE_52 /user-behavior-log/fit/upload
FitnessHistory /upload-service/upload
BLELogs /era2-intake/uploadDeviceLog
FIT_TYPE_49 /upload-service/upload/wellness
FIT_TYPE_9 /upload-service/upload
FIT_TYPE_32 /upload-service/upload/wellness
IQErrorReports /ciq-appstore-era/uploads

UPLOAD DEVICE FILE TYPES

File Type
-------------------------------------------------------------------------------------------------
FIT_TYPE_49
FIT_TYPE_38
FIT_TYPE_35
FIT_TYPE_32
FIT_TYPE_44
FIT_TYPE_4
FIT_TYPE_41
ErrorShutdownReports

UPLOADS

File Type Filename Size (bytes) Status
-------------------------------------------------------------------------------------------------

DOWNLOAD DEVICE FILE TYPES

File Type
-------------------------------------------------------------------------------------------------

DOWNLOADS

File Type Download ID Size (bytes)
-------------------------------------------------------------------------------------------------

ERROR DETAILS

Error Domain=GCMSyncErrorDomain Code=2 "Device connection error" UserInfo={SyncErrorReason=File UL: Directory listing request failed, NSLocalizedDescription=Device connection error, NSUnderlyingError=0x282ffee20 {Error Domain=GarminDeviceSync.FileTransferErrorDomain Code=16 "(null)" UserInfo={GarminDeviceMessageError.ErrorReasonKey=Timed out waiting for file data request.}}}

0 atj777 over 5 years ago

Have you ever synced with Garmin Express?

i had a similar experience (if not identical) last year when I added my Mk1 to Garmin Express and accidentally used the wrong email address (I have a couple). It didn’t dawn on me immediately and I wondered why I received a new “Thank you for registering...” email.

This meant formal activities like runs and dives synced fine but Steps, Sleep, etc didn’t, just like you are seeing.

i deleted the Mk1 from both Garmin Connect Mobile and Garmin Express and added it back to just GCM being careful to use the correct email address.

0 WilsonKong over 5 years ago in reply to atj777

I only have single email and garmin account.
I have also tried to remove the device from garmin express, mobile app, web garmin connect...etc.

I even factory reset my iPhone and delete everything to setup from nothing.

However, it doesn't help...

Thanks.

0 atj777 over 5 years ago in reply to WilsonKong

Yeah, I only had one Garmin account when it happened to me.

Another time it happened was when I was working with Garmin support on another issue and they used the ID from my watch for testing and left it pointing to another account.

i recommend you call support and get them to check the account to where your watch is registered.

0 Garmin-Nate over 5 years ago in reply to WilsonKong

WilsonKongI have sent you a PM to gather some additional information to help troubleshoot this.

0 WilsonKong over 5 years ago in reply to Garmin-Nate

Nate, responded a couple days ago.

looking forward to hear from you. thanks

0 Garmin-Nate over 5 years ago in reply to WilsonKong

WilsonKongSorry about that, something must have happened when I sent my previous PM. I just sent you another message.

0 thr4 over 5 years ago

Have you managed to get any help or resolve this issue? I have the same error message with a different product - issue also appeared approximately a month ago and is specific to one of my Garmin devices only (a vivoki clip-on tracker).

0 WilsonKong over 5 years ago in reply to thr4

yes, it fixed. But this fixed by the local distributor replaced my watch physically.

0 Garmin-Nate over 5 years ago in reply to thr4

thr4 I suggest contacting our Product Support as they will be able to better assist you in troubleshooting your device.

0 appelootje over 5 years ago in reply to Garmin-Nate

Just bought a forerunner 45s and see exactly the same retors in my log... als my bike history does not Deen to upload to the device... is there something wrong with my new watch?