Watch Failure

I recently had the watch fail on a dive, it reported depth change which plummeted from approx 6m to 364m!!! On ending the dive the watch remained stuck in dive mode. Anyone else experienced something similar?

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atj777 over 5 years ago +2 verified

Sounds like a catastrophic failure of the depth sensor.

You should call Garmin Support. They will most likely replace the watch. I don't know if it is possible to recalibrate the depth sensor but I wouldn…

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+1 atj777 over 5 years ago

Sounds like a catastrophic failure of the depth sensor.

You should call Garmin Support. They will most likely replace the watch. I don't know if it is possible to recalibrate the depth sensor but I wouldn't be wanting to dive with that particular watch again.

0 Garmin-Nate over 5 years ago

Tom5757 I have just sent you a private message. We would like to bring your device in to be evaluated so we can identify what caused this issue.

0 Garmin-Nate over 5 years ago

Tom5757 Could you send me a private message when you are able? It looks like I am unable to get my message through to you.

0 Tom5757 over 5 years ago in reply to Garmin-Nate

Hi Nate,

I've sent the device in already ref: 1599113 << Reference ID: 13936828K0 >> <Q#:1005507>.

Id be really keen to find out what went wrong with this!

0 Tom5757 over 5 years ago in reply to atj777

It was unusable after this as once its in dive mode its locked in until you end the dive. No chance i can pressurize it that much to get it into normal operation:)

Sent it back to garmin who have promised a replacement, but still waiting...

0 Patthegoalie over 5 years ago in reply to atj777

Similar story happen to me last week end. Depth sensor failure!

Other similar case?

0 8526216 over 5 years ago

Similar problem encountered last month- was doing a shallow dive (<18m) when I suddenly appeared to be trying to break depth records for about 2-3 seconds. Yes those are metres, not feet.

Fortunately it did not repeat itself for the rest of the dive. Haven't dove with it since

0 Odie21 over 5 years ago in reply to 8526216

Even if your watch is out of warranty, contact Garmin about this. I wouldn’t be surprised if they replace it. One of my employees had cracks on his Mk1 HR sensor and we were able to get it replaced with a new one (he was out of warranty).

+1 2985569 over 4 years ago in reply to Garmin-Nate

I have had a watch failure on a dive today as well!! Very disappointing! I think the sensor is faulty as it did not detect the dive at all on 2 consecutive dives! When I manually began a dive the depth was stuck at 0 and 1 feet despite me being at least 30-40 feet down!

0 Zuhldar over 2 years ago in reply to Tom5757

did you ever resolve this? My Mk1 also did that two days ago and it not suitable for diving now. I have followed all the steps and still gives me issues and still tells me not to dive, failed to read depth sensor