Regarding the Compass, I calibrate it every time I get to a dive site. Helps me know that it’s working before I hit the water. Still, the growth of this watch in regards to fixes and improvements, along with newer features is downright pitiful for a watch that’s been on the market since January.
1) They did not address the sleep issue, which was the main thing I raised
2) I never said their was an issue with the accuracy of the flight of stairs. In fact, I said that the Mk1 correctly reported 0 flights when I had gone up zero flights.
3) The issue seems to be clearly with Garmin Connect which produces the sleep analysis and shows a different number of flights from the Mk1.
4) I was actually on the latest version of the watch software when I had the problem and upgraded to 2.60 as soon as it was available - even though that is irrelevant because there wasn't a problem with the watch.
5) The comments about "pool" and "swim" suggests the person doesn't understand the Mk1 is a dive watch.
I guess I should be thankful that I got a response, no matter how ridiculous it was. Last time I contacted Garmin Support (after Garmin Connect said I'd walked over 18,000 and went up 7 flights of stairs while I slept: the Mk1 said around 100 steps and 0 flights), I got an initial response that it was raised to Tier 2 and then I never heard anything again.
Only it is worded and formatted strangely. It looks like it was written by someone whose first language wasn't English. You'd think if there were a prepared set of responses they'd be worded and formatted normally.
That is a bad response. We do have the additional information that you send in, and we are looking into both issues.
Heath, hopefully you understand that none of these comments and or topics are directed towards you. We know that you’re the unfortunate middle man in all of this. Hopefully Garmin understands that they are ostracizing their customers with poor CS and little to no progress in improving or growing the features of a $1k+ watch/computer.
Look at the bright side, at least they responded.....
I have submitted a couple of questions that Garmin never responded to. Though I have also received a response that does not answer my question on more than one occasion.
Look at the bright side, at least they responded.....
I have submitted a couple of questions that Garmin never responded to. Though I have also received a response that does not answer my question on more than one occasion.
I have at least 2 issues I have raised with Garmin, they have acknowledged they received them but have yet to answer. One is over 3 months old!
that now is widespread, over 3 months ago! And they have never fixed it! Maybe affected Mk1 also, i don't know... I sold Fenix 5X because altimeter became useless and i gave last chance to Garmin buying Fenix 5 Plus but also their last products line are affected! I reported this also to beta team but nothing! My solution was Buying Suunto 9! I think i'll return Fenix 5 Plus at the end of Amazon return windows if this bug will be not fixed! It's not a minor bug, altimeter doesn't work! For an hiker, cyclist, skier, AIRPLANE PILOT make this watch useless! It's like for MK1 it did not work depth meter!
