I am getting the following message; 'Cannot range. Device is too hot'. and as such cannot reset or use the device. is there anything I can do to reset or otherwise?
Hello, hopefully you have reached out to our Product Support team directly about having the device replaced. That would be the solution in this circumstance.
Hello, does the device feel hot to the touch? Have you tried shutting it down and letting it sit for awhile before using it again?
You can try resetting all of the device settings to the factory default values.
Select: Settings > System > Restore Defaults
The other option is to try updating the software on the device using the…
