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z80 not charge and turn on.

9119539 over 3 years ago

I have just received a new approach z80 and have had it on charge for over 4 hours the led is solid blue but the unit will not turn on any suggestions. Thanks William.

Top Replies

Garmin - Chris over 3 years ago +1 verified

Try long holding your down arrow/power button until it powers on. It is considered button #2 in the manual - Approach Z80 - Turning on the Device.

If you cannot get it to respond, please update the software…
Garmin-Rob over 3 years ago in reply to kallysingh +1 verified

kallysingh

When you have the Z82 plugged into the computer and you look through the scope, do you see anything or is it blank? Have we tried different USB ports on the computer?

You can also try restarting…
kallysingh over 3 years ago in reply to Garmin-Rob +1

Rob

thanks it started to work after a few minutes

All Replies

+1 Garmin - Chris over 3 years ago

Try long holding your down arrow/power button until it powers on. It is considered button #2 in the manual - Approach Z80 - Turning on the Device.

If you cannot get it to respond, please update the software using Garmin Express on your computer. Then try powering it on again.

0 kallysingh over 3 years ago in reply to Garmin - Chris

Hi Chris i have just had my Z82 delivered and it has a solid blue line even after charging for the required time. when i go to garmin express to update software the device is not recognised any suggestions

+1 Garmin-Rob over 3 years ago in reply to kallysingh

kallysingh

When you have the Z82 plugged into the computer and you look through the scope, do you see anything or is it blank? Have we tried different USB ports on the computer?

You can also try restarting the computer, otherwise you might need to try a different USB cable. You can use any data USB cable you may have in your house for other electronics.

0 kallysingh over 3 years ago in reply to Garmin-Rob

Rob

thanks it started to work after a few minutes

0 Zach G over 3 years ago in reply to Garmin-Rob

I am having the same issue and tried each of these. I switched from a Mac to a PC computer as well, the Garmin Express app is unable to find my device. Do I have any more options?

+1 Garmin-Rob over 3 years ago in reply to Zach G

You can try resetting the Z80.

Select Settings > System> Restore Defaults

0 Zach G over 3 years ago in reply to Garmin-Rob

Unfortunately that plays into my original problem because I am unable to turn the device on so I can’t go to the settings.

+1 Garmin-Rob over 3 years ago in reply to Zach G

If you have tried all the suggested troubleshooting, please reach out to the Golf Product Support team so they can assist with exchanging the device.