GB Topo Pro 25k v2 - Cannot Download Map

I have the 700i after purchase I found out the 25k GB maps were incompatible with the device despite what customer support told me. How ridiculous!

Last week I bought v2 of the GB maps as a download. However I cannot download it through Garmin Express and I just get a generic error message saying there was a problem. I dug around the logs and I found messages suggesting a Garmin server error and something about not being able to associate the map with my device.

I'm not impressed with customer support. My interactions have been transactional ie little continuity, no follow-up and then I get asked silly questions like what browser I'm using despite going through all this days before.

Does anybody else have issues with downloading v2 GB 25k maps to their 700i?

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700i Wanderer over 3 years ago in reply to Paullygb1 +1

May I just check you are definitely talking about v2 of the map? There was a known (but not widely-publicsed) issue on the 700i and 750i with CN and the GB 25k map. It was supposed to be resolved with…

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0 700i Wanderer over 3 years ago

As mentioned in a previous post, I was sent v1 of the map. This was despite explicit assurances I would be sent the latest version. They said the 'SD card is made to order' and 'we would not load an old version of the map'. When I phoned last week after finding it was an old version, they couldn't quite believe it. So now they want me to send the old SD card back for a refund whilst the new one is prepared and sent out.

I can't quite believe how disorganised Garmin product support are. They are nice enough people when you phone but just don't seem to know what they're doing and certainly do absolutely nothing between phone calls.