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I have a problem with profiles.

CarlosN_
over 4 years ago

I usually back up the profiles to protect myself against failures or data loss.

Today I couldn't, some files with Chinese, Korean or Japanese characters appeared, I don't know which language, and the copy was cancelled.

Attached is a picture of the intruders.

These files cannot be renamed, copied or deleted.

Translation of the text:
The specified file name is not valid or is too long. Specify another file name

Any help or suggestions?

  • 0 over 3 years ago in reply to twolpert

    Garmin express is not running. So I do not think, that there is a sync running. I checked the montana drive with chkdsk H: and no errors were found.

    C:\Windows\system32>chkdsk H:
    Der Typ des Dateisystems ist FAT32.
    Das Erstellen einer Schattenkopie vom angegebenen Volume wird nicht unterstützt.

    Volume GARMIN erstellt 06.02.2020 21:06
    Volumeseriennummer : FD98-A110
    Dateien und Ordner werden überprüft...
    Die Datei- und Ordnerüberprüfung ist abgeschlossen.

    Dateisystem wurde überprüft, keine Probleme festgestellt.
    Keine weiteren Aktionen erforderlich.
       15.060.040 KB Speicherplatz auf dem Datenträger insgesamt
              168 KB in 6 versteckten Dateien
              228 KB in 52 Ordnern
       12.353.884 KB in 495 Dateien
        2.705.756 KB sind verfügbar

            4.096 Bytes in jeder Zuordnungseinheit
        3.765.010 Zuordnungseinheiten auf dem Datenträger insgesamt
          676.439 Zuordnungseinheiten auf dem Datenträger verfügbar

  • 0 over 3 years ago in reply to Andreas_HGW

    I'm out of ideas. Unless somebody else chimes in, you'll have to depend on tech support.

  • 0 over 3 years ago in reply to twolpert

    Hi, I see that this topic is still active.
    The solution was to do a reset and everything was fine, although restored to factory defaults.
    I don't know if the procedure is known: I copy below the message.

    ---

    How to Reset Montana 700 Series

    Note: The Montana 700i and 750i back up data to your Garmin Explore Website account via the Garmin Explore App. You can still back up data with BaseCamp though.

    If removing data is desired to eliminate corrupt data or free up space, see Related.
    Performing a Full Reset

        Power off the Montana
        Press and hold Power until the LED becomes red, then release
        Double-tap Power to start the reset
            The screen will indicate it is resetting and display the progress, then shut off
        Power the Montana back on normally
        Select your language
            The Montana 700i and 750i will display the option to Activate or Skip, select Skip. You will then need to re-pair and sync with the Explore app

    The Montana is now reset and ready for use.
    ---


    Regards

  • 0 over 3 years ago in reply to CarlosN_

    Hello,

    I'm sorry to tell you, but this solution does not help. Like with a standard reset via the menu, after that the "crazy" profile's are gone, but after switching off and on the system again they are back again.

    regards

    Andreas

  • 0 over 3 years ago in reply to twolpert

    yes, I did some day's ago. And I already got a new Montana 700i :-)