InReach mini: Activation is pending for this device.

9938205 1 month ago

Activation failed at the last step after Billing, the online page shows error, the unit says the activation takes long time, complete online. Once I logout, and log back in online, it goes to the step 1, will not go further, with message "Activation is pending for this device". I have tried to resend from device, still goes to nowhere, so far it looks like a dead loop. What else to try? I have tried on customer support line, was on hold forever. Currently it's Friday afternoon, Support won't be available until Monday, super frustrating...

0 Pilot_Video 1 month ago

Same problem here, Sunday night ET.

0 twolpert 1 month ago

There was a scheduled maintenance window overnight August 8/9,. if the problem persists, open a support ticket.

0 9938205 1 month ago

Update: got the confirmation email on Monday morning. That activation is complete. Device was powered off, so I believe this is something on the Garmin server side. Would be nice if they could put this in FAQ so we don't waste time to keep trying on our end.

0 Pilot_Video 1 month ago in reply to 9938205

Same with mine.

0 twolpert 1 month ago

There was yet another outage (activations "delayed") yesterday 8/12. Apparently we just need to get used to the fact that activations are unreliable - or worse.

Any time you have problems with activation, open a support ticket. Sometimes it's something specific to your account which support can fix. Sometimes it's a general outage. Garmin won't work on it until they know about it. So it's to everybody's advantage if you open a ticket promptly.

0 Pilot_Video 1 month ago in reply to twolpert

Later in the evenings, or on the weekends, calling support to report the problem is more challenging. As is the 30-60 minutes wait for either service or a callback. They should be able to do better at these activations. I bet my life on Garmin in my aircraft, they know how to do things reliably.

0 twolpert 1 month ago in reply to Pilot_Video

Not sure where you are located. In the US, there is NO support on weekends.

My normal PSA: Be sure to handle activations, plan changes, re-activating a suspended account, or whatever well in advance of when you need it. By which I mean days, not hours, in advance.