Product Support Centre Phone 1-800-235-822 does not answer!

I have been trying to contact the support team on 1-800-235-822 as per the steps on the website for repair of my Fenix. No one even answer the phone after 3 days calling the centre. Is the number correct or any other way to contact the support centre?

Rez

Top Replies

Garmin-Leslie 5 months ago +1

Hello, I am sorry to hear that you have been unable to get ahold of support in Australia. You can view their information from the support site Australia Support Center. You can try reaching out via phone…

All Replies

0 seilogramp 5 months ago

9758743 said:
Is the number correct

That is the number for Australia Product Support.

9758743 said:
any other way to contact the support centre?

You can also send an email to [email protected]

+Garmin-Leslie

0 Snow_Leopard 5 months ago in reply to seilogramp

1-800-800-1020 I think that’s Garmin USA /International product support. I just leave my phone number and they call back in 15-20 minutes. I’m in western Canada.

0 9758743 5 months ago in reply to seilogramp

yes Australia Product Support. I have called them multiple times and emailed, still no response. I am wondering if there is even a product support in Australia. I am considering making a case in ACCC for customer rights.

0 Garmin-Leslie 5 months ago

Hello, I am sorry to hear that you have been unable to get ahold of support in Australia. You can view their information from the support site Australia Support Center. You can try reaching out via phone 1-800-235-822 or email [email protected].

0 9758743 5 months ago in reply to Garmin-Leslie

Hi Garmin, thanks for your response. This is exactly the same phone number that I have been trying for about a week multiple times a day waiting half an hour and no one took the call! Any other solution you would want to provide to your customers?!

0 Wombo24 5 months ago in reply to 9758743

It does work. I got through on that number two days ago on Wed 17th at 16:44 and for "Outdoor" on the IVR, the rep that answered the call was indeed a locally based Aussie. And yes, emails can take weeks.

Note re ACCC unfortunately the best you will get from Garmin for anything in the too-hard-basket is the standard local modus operandi of flinging out replacements or refunds to meet compliance.