According to the status page the maintenance on billing has been completed however I still can not reactivate my subscription. Perhaps more work needs to be completed on the subscription service? Meanwhile my device is unusable.
According to the status page the maintenance on billing has been completed however I still can not reactivate my subscription. Perhaps more work needs to be completed on the subscription service? Meanwhile my device is unusable.
For some reason, billings and activations have been a problem over the last couple of weeks. The status page (and its email notifications) are a good place to start. But the status page only gets updated when Garmin actually notices a problem. I also suspect that very short outages never show up in the "history bars". OTOH, you do get advance notice for scheduled maintenance.
The moral of this story: Assume it's not going to work when you need it. Do anything you will need WELL IN ADVANCE of when you need it. By well in advance, I mean days not hours.
I hate to say this about a safety feature, but it's clear that Garmin has a problem with this. Even their maintenance windows are ridiculously long. That last one was scheduled for 24 hours and actually took longer.
I have also been trying to reactivate my son's Bounce subscription via the Garmin Jr app and keep getting an error that card authorization has failed. Tried with 3 different valid credit cards and still keep getting the same error.
Hello, did you manage to solve this issue? I keep getting the same error message when trying to activate my inReach subscription.
The issue resolved itself after a out 24 hours, when my subscription came back to life, some time after that payment was taken, as if there was a blockage in the system but nothing was actually lost. I raised a support call and that was responded to.