Inreach Mini2 using plan text allowance for preset messages

3322966 over 3 years ago

Just setting up the Inreach Mini 2 and when sending preset messages its using up my message allowance from my plan?

Top Replies

twolpert over 3 years ago in reply to 3322966 +1

You CANNOT trust anything other than the bill. On explore.garmin.com, this has been inaccurate forever. Either Garmin can't figure it out or it's not a high priority.

For this (the fact that the…
twolpert over 3 years ago in reply to Anselmocat +1

https://support.garmin.com/en-US/?faq=BQbxo9EaaJ0nMvl4acxvqA

But there is no point in calling them until you get an actual bill. I repeat: the usage data on explore.garmin.com is wrong. it has always been…

All Replies

0 twolpert over 3 years ago in reply to Anselmocat

Yes, I know. It's wrong. Has always been wrong. No sign of a fix in the offing.

0 Bram over 3 years ago in reply to 3322966

Maybe people are answering your preset messages and the replies you receive are charged to your plan?

0 twolpert over 3 years ago in reply to Bram

You will be charged for every message you receive on the device. That includes replies to preset messages.

You will be charged for every message sent from the device EXCEPT for preset messages.

0 Bram over 3 years ago in reply to twolpert

Exactly, that is what I meant. Initially I was surprised by this, so I can image the same thing happened to 3322966. He/she might think the charges are for the preset messages whereas they are actually for the replies.

0 Anselmocat over 3 years ago in reply to Bram

I haven’t receive any messages and only ever sent preset messages so that’s not it

0 twolpert over 3 years ago in reply to Anselmocat

If you have received a BILL which shows charges for preset messages, contact customer support.

If you have NOT received a bill yet, don't worry about it. ALL of the data regarding charges (everywhere on the Garmin web sites) is wrong. The bill is the only thing that matters. And the only thing that is likely to be correct.