Mapshare not working properly

5157017 26 days ago

Mapshare only working intermittently.

Maybe there's a setting that I am missing but mapshare appears and disappears with no changes from myyy side

Top Replies

9306384 12 days ago +1

I am having what sounds like the same issue. While my InReach Mini 2 is logging and sending data points for my track without issue, when you open the mapshare link to view it, sometimes it works, and sometimes…
skyeye 11 days ago in reply to JungleJim +1

mapshare does not work for weeks already

it seems to be completely switched off.

I tried with our 3 professional accounts and numerous devices, nada, no function at all.

furthermore data are lost within…
Volker 9 days ago +1

@Garmin-Chris: have already reported the issues (that I see/have) to someone from iR-team in Yarmouth and linked to the threads about it.

All Replies

0 JungleJim 26 days ago

What exactly do you mean with "mapshare appears and disappears"?

The last week or so there have been issues with availability of the MapShare web page and Explore web, or both loading very slowly. So if you're having issues loading the MapShare page it is probably related.

Best report it to Garmin Support, the more reports the better.

0 9306384 12 days ago

I am having what sounds like the same issue. While my InReach Mini 2 is logging and sending data points for my track without issue, when you open the mapshare link to view it, sometimes it works, and sometimes it just presents the map and a loading wheel icon that spins and nothing happens. I have reproduced this on phone (iOS), PC (OSX) across multiple wifi networks and devices and countries.

0 9306384 12 days ago in reply to JungleJim

DO you have a contact email / URL to do this? I can't find the right place to complain. This is totally *** unacceptable for safety equipment.

0 JungleJim 11 days ago in reply to 9306384

Chat with US support seems to work best. Go to the support page of your device at support.garmin.com/en-US and there should be a Contact Us for more Help link or Chat / Call buttons on the bottom of the page.

Email sent to Garmin Support usually ends up in some kind of black hole and may take days before getting answered, if at all.

0 skyeye 11 days ago in reply to JungleJim

mapshare does not work for weeks already

it seems to be completely switched off.

I tried with our 3 professional accounts and numerous devices, nada, no function at all.

furthermore data are lost within the accounts and can not be recovered any more

but charges are deducted from the credit cards by billimg department still

0 56360 11 days ago in reply to skyeye

The same for me ... A loading wheel icon that spins indefinitely .

0 5157017 11 days ago in reply to 56360

Hasn't worked recently for me.

0 Volker 11 days ago

Sometimes is it working for me, sometimes not. And it is more often not working at all. Not reliable /trustable at the moment at all.It is a lottery at the moment…

0 skyeye 11 days ago in reply to Volker

currently two of our 3 accounts are completely useless, as there is no tracking displayed, simply no data at all.

The explore website still says all green and charges are deducted from the card account.

Neither current nor passed data can be retrieved.

The less mapshare works, it does simply nothing at all.

0 Volker 11 days ago in reply to skyeye

It’s a serious issue and it seems Garmin is not aware of it or unable to fix it quickly. A Garmin statement is needed!!!