Altimeter/Height Graph not working

Hello Simon I would love to help investigate this further. For this, I have some additional questions. 

• When this occurs, do you still see other elevation changes? 
• If you calibrate the altimeter, does the graph start working again? https://www8.garmin.com/manuals/webhelp/GUID-A494ACED-FFD6-481B-9DAF-D521E717FE5F/EN-US/GUID-08F052B8-3F21-44A0-8B27-7CE16F5B1B9A.html
• If you powercycle the device, does this start working again? 
• When did this start? 

Hello, 

I am experiencing the same problems with the altimeter plot. The plot shows the elevation profile ahead, but it disappears after a short while. This seems to be the same or similar problem as in this previous thread:  https://forums.garmin.com/outdoor-recreation/inreach/f/gpsmap-h1i-plus/434882/altimeter-with-software-9-05 

Hi,

thanks for the quick reply!

• Overall, altitude is still being recorded. I did not see if during the non-working of the graph changes happened. Overall, during the tour which was planned with 360 meters of total ascent, 320 meters were recorded. So it seems it was registering altitude most of the time. 
  
  
• I calibrated altimeter and compass, the graph was still incomplete. 
• I did not power cycle the device during the tour. Will try next time. 
• This is happening since I got the device with all software versions so far. The graph is fine when I start a tour but the predicted heights from the active navigation disappear after a while. Sometimes, the predicted part of the graphs comes back and disappears again. 
• when I open the altimeter view, even when the graph is incomplete, I can scroll in the upper graph and while scrolling, the lower graph shows the predicted altitude. As soon as I release the upper graph, it disappears again. The upper graph stays inconsistent even while scrolling. Looks like some data is there and just the displaying widget is not working. 

Thanks, cheers,

Simon

Thank you for this information. If this occurs again this next time, I would love to collect some additional details. You can upload these here: supportforms.garmin.com/.../

• Screen shot of the elevation graph.
• Garmin folder from the device: Sending a Garmin Folder From a Device to Product Support
• The GPX or FIT file from the trip where this occurred. 

Post here again if this is has occurred again. 

Hi, 

I installed the latest update and did a quick test and it happened again. I planned a route and navigated it. In the beginning, the graph was fine, showing the part I already did and the upcoming part in blue. But after a while, the blue part just disappeared. When opening the altimeter view, the detail view of the upcoming part also has not been displayed. When I moved the selection in the overview part though, it reappeared. Anyways, when switching back to navigation view, the preview was still missing. After going on for a while, it reappeared.

For me it looks like there is something in the to-come altitude data which the widget cannot display. Hence, when I moved past that point, the widget worked normal again. But this is just a theory.

I documented it by photos and videos which I uploaded to the URL you posted. Also, I uploaded the Garmin folder, but I deleted the large files. 

I hope the information I provided helps investigating and solving this issue. Let me know if you require more data.

Thanks a lot for your help, cheers,

Simon

Forgot to mention I also uploaded the planned route (the one with a name) and the recorded activity (just a timestamp), both as GPX file.

FYI ...

Exactly(!) the same here ....Still waiting for a fix since I bought the GPSMap H1 a year ago ...

Hi Garmin, 

are there any news? Could you please acknowledge receiving the files?

Thanks,

Simon

Hi,

any feedback please? Are we just supposed to live with this issue? 

Thanks in advance,

Simon

Since you are still experiencing this, I would love to help investigate this. For this, we will need some additional details. I will reach out to you via email. 

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