Basecamp and 67i?

Does Garmin Express recognize the GPSMAP 67i correctly? Are you sure you do not have Garmin Express running in the background when starting Basecamp and connecting the GPSMAP? You need to fully quit Express so that the icon is not showing anymore in the status icons in the menu bar.

What exactly happens when Basecamp crashes? Does it not respond? Or do you get a MacOS message saying that Basecamp quit unexpectedly?

My iPhone recognise de GPSmap 67.  I can connect to mij phone. I turned back to original setup from Garmin I  did not connect to Komoot and Wikiloc jet  and I made sure Garmin Connect and garmin IQ and explorensmart link are all closed on my phone, started my I Phon new. and  now BC is not crashing. The next step is putting back my backup from BC.

Then I try to get Komoot and Wikloc again on my 67 I let you know.

08/09/26:  This is an old discussion, but I am giving up on Basecamp for use with my 67i.  Have spent hours and just can't get it to work.  Main issue now is 67i won't connect to Bascamp.  Keep getting error message "there was a problem connecting device...if problem persists, you may need to restart your device"   Have tried restarting, connecting with different USB cables, different USB ports on my iMac, re-install of Basecamp, and other things.  Nothing works.  User interface cumbersome and non-intuitive.  Searching for other ways to plan routes/trips on my desktop at home now.  Very disappointed in Garmin and their multiple APPS.  Can't get simple tasks done with their products.  

Hi, 7351041.  The 67i works fine with Basecamp for me.  I am not sure from your post how you are trying to use the software and the 67i.  If you are using the "Device" menu, I suggest you abandon that approach.  Windows recognizes the 67i as a storage device or as two storage devices if the 67i contains a microSD card.  You can copy and paste tracks, activities, waypoints, etc between Basecamp and the 67i in either direction. I use Basecamp as my archive for navigation data.  When I record a track or waypoint with my 67i that I want to keep, I copy that those items into my Basecamp archive.  Basecamp has a nice nested folder ability that makes it easy to keep things organized.  Before heading out, I'll delete unneeded data from the 67i and copy what I will need into it. Limiting the data on the 67i to what is needed, makes the device more useable in the field.

I'm using a Mac.  Now my desktop won't even recognize the 67i.  Does not show up as a connected device/drive.  Just spent 2+ hours with Chat GPT bot running various fixes/troubleshooting and no luck.  Tried using different USB cables, different USB slot/ports on iMac/desktop, shutting down all other Garmin apps, trying different USB transfer protocol settings (Garmin and MTP), shutting down and re-starting 67i and Basecamp, updating software, and no luck.  Very frustrating.  When it works, it's nice, but I seem to be in some technical vortex I can't escape from.  Waypoints and tracks created on Basecamp for upcoming backpacking trip not transferring to 67i, even when I get a popup message saying sync is complete after connecting unit to desktop with USB cable.  (Get that sync complete message but the 67i still does not show up in "Finder" on the iMac desktop.)  

Next step is to buy new USB data cables.  I did have a major issue with my 67i not syncing properly several months ago; maybe my unit is going bad?   

You might also consider narrowing the problem by experimenting with Basecamp on a different computer. Given your description, it sounds like the problem could be in any combination of USB cable, 67i and/or Mac computer.

A few points that might possibly be helpful:

1. The 67 series cannot appear as a drive in Finder, using the standard Apple and Garmin software. The 66 series (and earlier) did. This is because the 67 series does not have Mass Storage Mode. Instead, you have to use Android File Transfer (or similar) to view the files on the 67 using Media Transfer Protocol (MTP).

2. The Sync feature in Garmin Express does not sync your 67 with BaseCamp. It syncs the 67 with your Garmin Connect web account. If you want to sync anything with BaseCamp, you have to do it manually within BaseCamp, by dragging the desired items between the 67 and My Collection, or vice versa.

3. As others have mentioned, you need to make certain that no other MTP apps are running, even as background processes. This includes Garmin Express and Android File Transfer.

4. To make certain that Express does not run in the background, or start automatically when the 67 is connected:

4a. Open Express.

4b. Choose "Settings" from the Garmin Express menu.

4c. In the General tab, uncheck both boxes: "Always keep Garmin Express running in the background" and "Automatically open Garmin Express [...]".

4d. Close the Preferences window, then choose "Quit Garmin Express" from the Garmin Express menu.

5. To make certain that Android File Transfer does not start automatically, you have to prevent the Android File Transfer Agent from starting at login. To do this, go to System Preferences > Users & Groups > Login Items, or System Preferences > General > Login Items & Extensions (depending on your macOS version). Then click on the Android File Transfer Agent in the list and click the "–" button to remove it. Then restart your Mac.

Unless your BaseCamp installation is still corrupted, it should now work correctly. After completely removing BaseCamp (see Garmin page on this), reinstalling it, and doing all of the above, mine has been good for the past three years, so there is hope. 

Thank you, thank you!   

After I spent 2+ hours with Chat GPT troubleshooting, I then found out by digging through online Garmin pages/manuals that the 67i does not show up with Finder on a Mac computer (as you mentioned above).  AI is not smart enough to know that I guess.  

Your tips re: closing all other Garmin programs, even those that may be running in background or that open with startup, are much appreciated.,  

You should consider going to work at Garmin.  Simple, easy to understand, step by step instructions do not seem to be their forte.  

Someone I talked with at Garmin told me the *only* way I should sync is through Garmin Explore app on a cell phone.  He said Garmin Express on desktops often does not work well.  So, to sync the 67i, he said there is no way to reliably sync using desktop computer.  Instructed me to make edits/changes on desktop and then go to iPhone and open Explore and sync through wireless/bluetooth connection between Explore on phone and the 67i.  Did not make much sense to me, but that's what a Garmin help person was saying.  

I still am struggling.  Did a factory re-set on the 67i, restoring all default settings (and wiping all data/memory).  Then started sync via Explore on iPhone.  Currently, on the Explore app/screen on iPhone, wheel still spinning saying sync is in progress, now after 17 hours from when sync started.  I'm still wondering if my 67i has some hardware or other issues as things should just not be this difficult.  Will give up on current sync in another hour or two and call Garmin back.  Again.  

Thanks for your time and input.