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GPSMAP 66i - NEVER turns off completely

Angel
over 3 years ago

I have GPSMAP 66i.

Once I "switch off" the device, I can see that from time to time  (EVERY 10-15 minutes aprox.) the green led blinks, so NEVER completely is switch off.
I sent to Garmin Technical Service in Spain the device. I have got two different answer. First of them was that the device was on a exploration mode, which is not true as I can demostrate on the following videos. Today I got the second answer after sending to the device two times. Garmin tell me that, the green led blink only once, they say is correct because is a signal that every sensors/satellites are completly switch off and the specify that the device only blinks one time!
This is not true, the green led blinks EVERY SINGLE 10-15 minutes CONTINUOUSLY.

I am sharing with all of you two links of videos I recorded that explain what I think is a bad functioning (sorry because  both are in spanish but I guess you will be able to understand the problem only seeing the steps through the menu)

https://photos.app.goo.gl/EDkzmgnbcDrQ5pGN9

https://photos.app.goo.gl/LairLuak519B5PXG8


So, I am in a never ending loop of something that I think is not correct and moreover Garmin is not being able to give an appropiate answer because  even they don't know it or why it happens.

I would really appreciate If someone could try to check with your device if it has the same functioning as mine.  
If so, it would be very useful for me get your feedback.
MANY THANKS.
Angel.

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  • 0 over 3 years ago in reply to atlas_cached

    Hi all,

    Yesterday I received my device from Technical Service Garmin Iberia Spain, after sending it twice.

    First interaction, the changed to me the device (in warranty period).

    The problem continued and their next answer (their point of view) was that I had swicth on the Expedition Mode. I assured them that it was not activated, as you could see in the video that I also sent to them.


    Third interaction, hereunder you have the details yesterday received with the device.

    Of course I completly disagree and today I called them again, saying them that their explanation is not correct.

    Even I recorded a video showing it just received, like an 'unboxing video' !! (I'm uploading, so I cannot share to you yet).

    Services performed by Technical Service of Garmin Iberia.

     - Software Updating

    - Tested with Garmin test equipment

    - Bench tested

    - Parameters configuration

    - Check specific functions (See notes)

    - Simulate track/activity

    - Verified corrector function

    - Synchronization with GarminConnect (Garmin Express)

    - Connectivity via Bluetooth

     

    Notes from Technical Service of Garmin Iberia

    "We have analyzed and checked the whole unit again (we have seen the video you have provided us) and after several tests and contacting our head office the behavior of the unit is correct (even the previous unit was not faulty).

    The unit when turned off by holding down the power button for a few seconds, the unit turns off completely (the power off symbol appears).

    Once completely off it is normal that after 8/15 minutes the green light flashes once.

    This flashing means that all sensors/satellites, have been totally disconnected and it is then that the unit remains totally off.

    We have tried several times and once the green light flashes the unit is completely off and does not come back on.

    We have repeated this test on the unit and indeed this is how it behaves on this model.

    We are returning the serviced unit. The customer will need to keep the unit updated using the Garmin Express program from a computer.

    For further questions, or queries, please contact our technical service [email protected] "

    Now, I am waiting a proper answer from Technical Service of Garmin Iberia, after my this morning call telling them I disagree with this answer.  

    Is incredible this kind of answers I have got since last December.

  • 0 over 3 years ago in reply to Angel

    I am unclear on the outcome. If you turn OFF save always for pressure trending, does the green light no longer flash?

  • 0 8 months ago in reply to atlas_cached

    I noticed this on mine too, yes, it is due to the altitude testing every 15 min