Distance detection not working

1907281 2 months ago

My approach Z30 was working perfect for two rounds then it stopped detecting any distance. I can not lock on to hazards or pins. I tried changing the battery no improvement. Every one in a while it will briefly show me a distance bit it disappears immediately.

I have searched the web. No one else seems to be reporting this. I am returning the unit, but am hesitant to buy another. I have a Garmin Epix 2 and love how they work together.

Has anyone else seen this issue? I am guessing I got unlucky, but do not want to spend that much money for a useless range finder.

Note I have a Garmin Approach R10, Garmin bike computer, Garmin. Bike radar and have been very happy with their performance. So not a hater at all.

Top Replies

Garmin-Cody 2 months ago in reply to 1907281 +1 verified

Update as of September 18th, 2024:

If you are experiencing concerns with the Approach Z30 providing distances, reference the Garmin Support site solutions linked below ensuring that use is following the…
Garmin-Cody 1 month ago in reply to 8119927 +1 verified

Make sure the Garmin Golf app is up to date on version 2.19 (released 8/6/2024) and then test to see if the concern is still occurring in the Garmin Golf app.

If you are continuing to see the issue, please…
Garmin-Cody 2 months ago +1 verified

Reaching out to you via direct message to get more info from you on the concern. Please keep an eye out for the message icon in the upper right corner of the forums site.

- Thank you
8119927 2 months ago in reply to JSoeholt +1

Garmin-CodyAny thoughts? I think no matter what the z30 code path should range and then update the display and range if a Bluetooth connection is achieved. The failure mode shouldn't be to be completely…

All Replies

0 JSoeholt 2 months ago

I'm having exactly same problem. I've played 2,5 rounds and then distance detection stopped working.

0 8119927 2 months ago in reply to JSoeholt

Garmin-CodyAny thoughts? I think no matter what the z30 code path should range and then update the display and range if a Bluetooth connection is achieved. The failure mode shouldn't be to be completely disabled.

+1 Garmin-Cody 1 month ago in reply to 8119927

Make sure the Garmin Golf app is up to date on version 2.19 (released 8/6/2024) and then test to see if the concern is still occurring in the Garmin Golf app.

If you are continuing to see the issue, please let me know and I will reach out to gather some additional information to submit a ticket through your Garmin Account for the issue.

0 8119927 1 month ago in reply to Garmin-Cody

Tried that this weekend. No luck. It ranges intermittently when only connected to the phone and doesn't range + reboots my epix pro gen 2 on 18.11.

0 Garmin-Cody 1 month ago in reply to 1907281

I have sent you a direct message requesting some additional info on the concern. You should see my message in the upper right corner of the forums site within the message icon at your earliest convenience.

- Thank you

0 JSoeholt 1 month ago in reply to Garmin-Cody

Also tried this. However, with no luck :( It can connect to the Garmin Golf App via bluetooth but it cannot detect any distances

0 Garmin-Cody 1 month ago in reply to JSoeholt

Can you reply to my direct message, as I need to go over some account related information and further info related to the issue that we cannot have listed in the public thread due to privacy and terms of use related reasons.

- Thank you

0 9956145 1 month ago in reply to 1907281

I am having the same problem with you. Any help??

0 9956145 1 month ago in reply to Garmin-Cody

Pls help me too. My device is really difficult to shoot at flag and some object above 200 yards

0 1387454 1 month ago in reply to Garmin-Cody

I am also experiencing the same issue. I have disconnect and reconnect multiple times to ensure it can update any software needed. Also today on the course, I covered both lenses in the front while looking thru it was still showing the flag/what I was pointing at. But of course, no distances. So idk if that’s a lag? Because how would i still be able to see what i was pointing at if 1 hand is covering both lenses. A few times it would read the actual distance but not playslike.