Hi, I have been reporting this problem for over a year. It used to work properly via OTA, now it doesen't. The only thing they say is to use the Garmin Express software. They are clearly incompetent to fix the bug!
Have you contacted the Garmin Support office in your region to discuss the issue and to receive assistance? If you have not contacted Garmin Support to speak with one of our experts, I recommend contacting them to receiving further solutions to determine what could be causing the sync error.
There are a few different factors that may result in the map sync failing due to the size of the file for the region you are installing.
The contact info for Garmin Italy is outlined below:
Italy 02.87325929 available 9:00 to 15:00 Monday to Thursday. Friday from 9:00 to 13:00. navigate through the product menu to reach an operator.
You have also discussed this same issue on the main thread for this discussion on forums post: Why my map update fail asia my sync fail On the main thread I provided general information that should be followed initially...if you are still having the concern, Garmin Support would need to be contacted to discuss what may be causing your concern.
Note: This thread is locked, please continue any further conversation on this topic on the main thread linked on this comment above.
