Hearth rate Graphic and speed Graphic not working

After System Software 16.55 the Watch shows no data in the hearth rate Graphi and speed graph. The just show up as empty.
is there any fix or planene fix for this?

0 Chris over 1 year ago

I can see both data on mine, 16.55 version as well.

0 4999277 11 months ago in reply to Chris

This is still a problem for me. After a running session the graph for puls and speed is gone from the stat pages. SW is now 17.28. Is there anything i can try go get it back?

0 Chris 11 months ago in reply to 4999277

For info, I'm on 17.28 as well and I can see elevation./ pace / heart rate / cadence in both Garmin Connect and Strava.

0 2275494 23 days ago

Has there been any fix? I have the latest update and I still do not see heart rate/speed graph after I complete an activity or if I go back to Last Activity. It shows the max and avg numbers but no lines in the graph

0 Chris 17 days ago in reply to 2275494

I did a quick test today and confirm that the graph data are indeed disappearing (Soft version 21.19).

Here are my findings and a way to reproduce the bug:

- turning the watch power OFF/ON give you access to heart/pace graph for the LAST activity:
GRAPH ON

- If you try to look at PREVIOUS activities, there's no graph

- The graph disappear as well from the LAST activity (unless to switch the watch OFF/ON again)
GRAPH OFF

0 Chris 11 days ago in reply to 2275494

Was not able to get the heart/pace graph today, even when switching ON/OFF.
Will shoot an email to Garmin support

0 Chris 6 days ago in reply to Chris

Got a feedback from Garmin Support but it is quite generic...

Thank you for reaching out to us and we apologize for any inconvenience this issue has caused. Please know that this issue is currently being investigated and we will contact you via email as soon as we have any further information.

As a workaround this information is visible in Garmin Connect, both on the web at connect.garmin.com, as well as on the Garmin Connect Mobile app for the ability to review your activity in full depth.