Approach S62 constantly losing sync, location data always off, compass will not calibrate. Data tracking is getting lost. Have done everything from updating watch to factory resetting. Watch has also frozen on multiple times.

My wife's approach S62 has been a problem since we bought it over a year ago.  It has been kept updated but keeps losing sync, will stop recording fitness data, will give incorrect yardages when next to my Approach S62.  The compass will not calibrate at all, ever.  Always says "failed" when calibration is attempted.  We have factory reset multiple times, we have disconnected bluetooth, disconnected from phone, done everything the help pages have suggested.  I did all of that again yesterday, and data tracking cameback temporarily, but today it has stopped again.  I factory reste to try again but still cannot get the watch to communicate properly and cannot get the compass to calibrate.  This phone has never functioned properly or kept sync for longer than a day or so.  Do we just have a bad watch?

  • I am sorry to hear about the experience had so far with the concerns you mentioned on the watch. 

    Hopefully Garmin Support was contacted to get you a solution going forward. 

    Many of the concerns you mentioned experiencing can be resolved through troubleshooting, however with everything outlined above it would best to discuss with support live support to determine the best result and hopefully they were able to provide a good outcome for you. 

    - Thanks