Why does the heart rate monitor randomly stop ? without activity I usually discover several hours after the event that HR stops without any alert. This is annoying on such a high-end piece...
Why does the heart rate monitor randomly stop ? without activity I usually discover several hours after the event that HR stops without any alert. This is annoying on such a high-end piece...
Regarding the OHR sampling rate when not in an activity being recorded, the OHR sensors power on and off for periods of time intended to optimize both battery life and OHR performance.
Thanks Chris
Thank you for your answer. This happens independently of the charge level. If this is due to battery saving aspect, it would be logical to have a choice in the set-up to force always-on.
If it continues, please send me a Private Message. I want to ensure this is resolved for you. Thank you!
unfortunately I can’t remember the sequence of events as it only happened 3 times in the month I have owned it.
If you continue to have the OHR disable within the watch settings, please do not hesitate to reach out to Product Support in your region so we can exchange it for you to resolve the issue.
It happens this morning, a few moments after syncing my night.
Ok. Thank you for the update. I have sent you a private message about the issue.
answered
I have sent you a private message regarding the OHR issue you are experiencing.
DaveBedford Which watch face are you using? I don't see any of the stock WF's showing HR. Are you using a CIQ WF? I wonder if that could be somehow causing the problem. CIQ shouldn't be able to disable the HR, but that could be the bug.
Hi emitter, I am using HandsFive downloaded from CIQ. I have not noticed the problem since upgrading to software 2.20.
Hi Chris,
due to lockdown, i even didn't try to send the watch back. After a perfect week with no stop at all, the OHR stopped 3 times in a row this morning due to 3 syncs with my IOS garmin connect. Monday is the first day of the week. So i suspect a software matter during syncing. The following syncs didn't renew the problem.
I think i'll wait until lockdown end to decide wether or not i send it back.
kidn regards