Related

Watch face

2574235
over 1 year ago

Hello,

My watch face keeps resetting to the default face, even if I download Garmin's watch faces from Connect IQ or third-party faces. The clock has been repaired by Garmin but still does not work, I use a Samsung S10+ and have not had any problems with other smartwatches. What can I do to fix this?

  • 0 over 1 year ago

    3rd party watch face downloads from the Connect iQ store, require the iQ Store app to be running to transfer and populate the data displayed on the face, along with the Garmin Connect app running maintaining a sync with the watch. 

    Based on your description of the concern, I am not sure what specifically you are seeing happen when you lose the face, but I will be direct messaging you some additional information regarding the watch face downloads after I reviewed your specific device. 

    Keep in mind, that you can also contact Garmin Support to discuss the concern live over the phone or through chat, which would help get you a solution pretty quick, after being able to discuss the concern.