This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Where has all the club data gone? (Was a known issue - Now Resolved)

9839972 over 4 years ago

What has happeden to club data?

Top Replies

Garmin - Chris over 4 years ago in reply to 6874811 +3

Club Data missing is an issue on our end that has been given the highest priority in the last 24 hours when it first appeared.

Please know that this issue will be resolved as quickly as possible. Thank…
6719811 over 4 years ago +1

The same happened to me, at hole 15 to make it even more confusing.
Garmin - Chris over 4 years ago in reply to 4825116 +1 verified

UPDATE 9/28/2020:

This issue has been resolved. You should now see any missing club stat data.

All Replies

0 6883827 over 4 years ago in reply to Garmin - Chris

Hi Chris. Recorded clubs used today 9/29/2020 on S20 just purchased last week and clubs used are blank/missing after recording for 18 holes. Ugh! Deleted and reinstalled Garson Golf but still missing. Please advise? Thank you.

0 Garmin - Chris over 4 years ago in reply to 6883827

6883827 - I sent you a Private Message to gather more information.

0 1592120 over 4 years ago in reply to Garmin - Chris

Hi Chris. My clubs stats are not shown as well. Is there a fix for this?

0 Garmin - Chris over 4 years ago in reply to 1592120

1592120

Thus far, the pattern seen is for those that have reached out after the club stats were resolved, are only missing 1-3 scorecards and whether there are 20 or 2000, all the other scorecards show their club stats again. Our engineers are now working on resolving those individual scorecards.

I have sent you a private message to gather more information.

0 4456059 over 4 years ago

Still a problem. At least I know getting the S62 won't fix it now.

0 4456059 over 4 years ago in reply to 6988507

Not buying S62 now.

+1 Garmin - Chris over 4 years ago in reply to 4456059

4456059

If every round of golf since the issue was resolved, still shows unknown for your clubs, please reach out and speak with our Golf Product Support team. We have not had 1 single report worldwide reporting the issue is still taking place on all new scorecards since the issue was resolved Monday, September 28th.

If you are missing club stats on only 1 or 2 scorecards that was during the 4-5 day outage, those can be fixed if you contact us.