Data going missing

ScottM1959 over 4 years ago

All my data (steps, calories and sleep) are being dropped from yesterday’s figures on my iPhone. Weight details seem to still be there. Why is this happening and how can it be cured?

0 seilogramp over 4 years ago

Does this data still exist on your Garmin device? Which device do you have? Verify you have the same issue on Garmin Connect Web. Try syncing using Garmin Express.

0 ScottM1959 over 4 years ago in reply to seilogramp

Hi, I have no idea if the data still exists on my device which is an Approach S60.

As for syncing on Garmin Express, I only use an iPhone and an iPad, I do not possess a laptop.

0 seilogramp over 4 years ago in reply to ScottM1959

I don't own an Approach watch, so moving this to the Approach S60 forum for more expert advice.

0 seilogramp over 4 years ago in reply to ScottM1959

Also, some users have been reporting issues with the latest version of the iOS app. If you have version 4.34.1 then you might try the fix as described here: Garmin Sync and Bluetooth issues after latest update