Interesting read golfdesperado. I'm also concerned about Garmin support. Even the 'support' link on the golf home screen just repeats the home page! It's disappointing if the forum talk isn't being actioned by Garmin.
I get all the missed shots too and add them in the app after the round if I can remember where they were! You don't know when a shot is missed but I agree they are the soft grassy shots with no clean ball strike. A vibrate that indicates a shot is recorded would help so you know when one is not (and then you can hit the ground!).
A question; CT10 on putter; did you work out how to record the pin position? I save the score at the pin and have tested with a round of 18 long putts and a round of 18 short putts but the results are mostly wrong. I think the watch assumes the pin is the centre of the green. I shall try a round putting to an imaginary hole in the centre of the green....
The customer support seems to reply almost always with default replies. I can understand that it is no feasible to treat each and every forum post with complaints/suggestions/ideas/etc. to be answered in depth. I think they should but that is something else. Being truly connected with your users who are also willing to post on their forum I think is one of the most powerful marketing and brand loyalty building strategy out there. In this internet age almost most product users, before they purchase a product, browse the forum associated with that product to read about its use and problems and how the company is listening, not listening, supporting the users with updates, implementing suggestions, etc. From there they can sense if the company is respecting your expensive purchase and try to be with you along the use of their product as long as possible. That will create brand loyalty and respect, thus converting into more sales. If a user buys your expensive products and feel left in the cold with not functioning as advertised and other bugs they will abandon your product all together and will not become the voluntarily enthusiastic ambassadors of your product promoting it to their peers, on the contrary i might say.
As far as i understand the pin position is fixed in the center of the green and can not be changed for this, what you asked.
There where some suggestion by other forum users regarding the use of the CT10 and putting to implemented by Garmin but has not been done so far.
I understand the CT10 sensors and putting in particular it is also not working on the S62 watch.
I think your idea of vibrating when the shot is recorded is a good idea also.
Completely agree with your views on service and responding to customers reflecting on the brand. I realised after I found the forum just today that I could have browsed it before spending £70 on the CT10 starter pack as I really only bought it for the chipping & putting stats which were advertised as being really useful but they are not. I would say this is false advertising and in the UK I could complain to Trading Standards. I'll just use the 3 sensors on driving and fairway clubs as they are at least recorded by name in the graphics for each hole.