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'View Course Stats' not working after a round + premium golf membership not working

1559875
11 days ago

1.

I just got my Approach S50 and played my first round with it.

I have all the settings enabled to record stats during my round; Show Score, Stat Tracking, Penalties, Prompt, Club Tracking (Club Prompt), Record Activity. 

I was able to add all those stats during my round, including # of putts, fairways hit, etc.

After the round, when I click 'View Course Stats', I get a message saying, "Something went wrong.". 

Why is this happening? 

2.

Also, I started my 1 month free trial for the premium golf membership to see the extra map layout and green angulations, but that also wasn't working during the round.

3.

Also, I was under the impression that I would be able to see how far I hit my ball after I hit as I move towards the ball at the top of the watch, but that also wasn't working. 

  • 0 11 days ago

    After reading an article, for the club prompt to appear, if my understanding is correct, the watch must recognize a shot detection. In order for the watch to detect a shot, the watch must be worn on the lead wrist. I prefer to wear my watch on my left arm, but unfortunately I am a left handed golfer. That would mean I would have to wear my watch on my right arm, which feels extremely awkward for me. Can anyone confirm that the watch must be worn on the lead arm for shot detection, as well as club prompt, to work? 

  • +1 9 days ago in reply to 1559875

    You would need the watch worn on your lead wrist (right hand) if using left handed clubs in order for the shot detection to work correctly. Also the User Profile menu needs the wrist setting to right while golfing and then switched if worn on left hand when not golfing so steps will track correctly. 

    Stats are recorded on the watch first throughout the round, along with shot locations and will sync to the Garmin Golf app once the round is over and saved on the watch. These cannot be referenced or edited on the app during the round. 

    In order for green contours and the enhanced mapping to work during the round, have the Garmin Golf app open on your smartphone with the watch synced and then start the round on your watch to get the membership features downloaded on the watch. 

    If further assistance is needed, I recommended contacting Garmin Support to speak with a Golf Specialist and they can offer further assistance as well. 

  • 0 9 days ago in reply to Garmin-Cody

    Thank you Cody. 

    As far as the Garmin Golf App goes, is there a reason why when I click 'View Course Stats', it gives me a message saying "Something went wrong"? 

    I am trying to see detailed statistics after the round, not just my scorecard. 

    When I look online (https://www.garmin.com/en-US/p/590068), the photos show me more detailed information about the round. 

    Mine just shows a blank, white screen with the 'Something went wrong' message on the bottom. 

  • 0 8 days ago in reply to 1559875

    Try closing out of the Garmin Golf app  and stop the app from running. Then re-open the Garmin Golf app and attempt to view your course stats. 

    If that does not work, try clearing the cache for the default web browser set on your phone > Power smartphone off and back on > Then re-launch the Garmin Golf app to see if the Course Stats then display. 

    Also ensure that you have not accidentally excluded the round from your performance stats through the scorecard settings section and it should then load. 

    If you continue having concerns, I recommend contacting Garmin Support in your region to speak with a specialist to determine more info for further solutions once your account specific info is reviewed. 

  • 0 8 days ago in reply to Garmin-Cody

    Tried your suggestion, still can't check my round statistics. 
    Well this sucks, thanks.