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After update my garmin r50 wont read short putts

4719717

After update my garmin r50 wont read short putts

  • 0

    Same for me. There are two putting-related issues:
    1. When using GSPro, even when i select putter, the Garmin R50 doesn't always go into putting mode with the larger hitting area. I sometimes have to manually click on Send Putter Mode on the connector app.
    2. On slow putts, it doesn't read.

    For a $5K device, it's pretty sad that Garmin customer support hasn't come to their own forums to acknowledge this new issue.

  • 0 in reply to Dev88T

    I am seeing the same thing with GSPro.  I can fix it by restarting the R50 and letting it reconnect with GSPro without having to do anything with GSPro so I am not losing the game.  A real pain though.  Garmin needs to fix this bug.  Overall the update is great except for the putting bug.

  • 0 in reply to dflowerz

    Back to square one with putting woes. Mine was working and now we are back to day one when I bought it over a year ago. HLA is now the same as day one and short putts under 10’ don’t read on GSPro. 

    Not sure how the *** this happens. It’s almost like they throw out a beta test to everyone. 

  • 0 in reply to Wntrglf32

    I am having the same issue not reading slow ball speed (for short or even long ones with fast greens or downhill greens. I verified that with both HTH and GSPro. It seems that most outs with ball speeds less than 5.0 to 5.5 mph will not track. I also experimented with different lighting and different balls. It’s mostly speed limitation.

  • 0 in reply to 9340007

    I reached out to Garmin support [email protected] and reported the issue. They said they are working on it and asked me send them logs from my device. It's pretty simple to send logs but you need a code from Garmin. They said they will notify me when the issue is fixed. Suggest everyone reach out to Garmin Support directly with this issue.

  • 0

    Pretty much unplayable right now. It worked fine until a few days ago. Playing in GSPro.

    Fix this asap. I have paying clients in my golf bay and this is not acceptable.

  • 0

    Not picking up putts and so cant play in tournaments I've payed for. This problem needs to be fixed. The r50 advertises putting so allow us to putt

  • 0 in reply to 4719717

    Garmin said they are aware of the problem, I can’t get anything to pick up unless it’s a putt over 8 gy

  • 0 in reply to 6647274

    I have the same problem. I don’t have paying clients, but I am paying the GoPro subscription. My sim is useless right now. I wish Garmin would properly check their updates before pushing them out to everyone. I’ve read that they’re asking people to send “logs” of the errors. I want to contribute towards fixing the problem. Does anyone know how to get and send these logs? 

  • 0

    I’m seeing something similar, especially on short putts. I’m also having a hard time aiming just a few inches left or right of the hole on big breakers. The aim point will randomly jump like 2–3 ft left or right, and then I have to swipe like crazy just to get it back to aiming at the hole.