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R10 Approach Connection Issues - Entering Standby Mode or Searching for Connection

Hello,
I am having a problem where my Garmin R10 Approach is not working correctly when in the golf sim apps. I can connect the device to my phone (LG V30) and within Garmin Golf app the device is visible (e.g. can see battery status etc.), however when I go into the driving range or home tee hero, the device blinks white, (indicating standby mode), sometimes blinks blue (indicated its searching to connect), and every now and then will flash green and work, but for only a few shots before reverting to standby mode, or searching to connect mode.
The unit worked fine for about 25 minutes of use when I initially received it and got it up and running, before reverting to standby mode in the middle of the driving range session, and subsequently has had the issues as described at the beginning of the question.
I have tried restarting the app, forgetting and re-adding the R10 device, reinstalling Garmin Golf app, restarting Bluetooth, however I am still experiencing this issue.
I have tried the device with my partners phone, and it appeared to work without issue.
Can anyone offer advice on how to resolve this issue?
Thanks

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0 KC_703 over 2 years ago

I’ve had similar issues recent visits to the range. The R10 connects with my phone and starts flashing white. Looking under the “Garmin Deivices” shows the R10 connected. Today, connecting to the range’s Wi-Fi seemed to fix the issue. Pretty sure I didn’t have to access the internet on the phone previously… phone has no active mobile data plan. Could be something with the 3.70 firmware.

+1 Garmin-Rob over 2 years ago

Hello, I am sending you and KC_703 private messages to gather additional details. If there is anyone else who comes across this thread and is experiencing the same issue, please hover over my name and send me a private message.

0 4081515 over 2 years ago in reply to Garmin-Rob

I am having the same problem.. very frustrating.. keeps going into standby mode while I am using it or flashing blue.. kindly advise

0 4081515 over 2 years ago in reply to Garmin-Rob

Kindly respond to my queries

+1 Garmin-Rob over 2 years ago in reply to 4081515

A cause for this issue hasn't been determined as the OP and yourself are the only reports of this issue so it appears to be an outlier.

Have you tried resetting the R10 (power it off and then back on)? Have you tried clearing it from your phone and re-pairing the device from scratch?

Lastly, please try updating the software on the device.

Update Golf Courses and Device Software on an Approach | Garmin Support

0 4081515 over 2 years ago in reply to Garmin-Rob

Thanks have done it once before will try again today and inform you if it works

0 7050721 over 2 years ago in reply to Garmin-Rob

Hello- same issue. I hit a shot and before I can hit another shot the Garmin had gone to sleep. It's maybe 15 seconds or so, and it's asleep. My request that it never goes into SLEEP mode for 5 minutes. Gives a chance to grab the right club and bonus time. Thanks, Scott

0 7050721 over 2 years ago in reply to 7050721

Running at 3.7, 7 feet from r10, and 12 feet to hitting screen

0 7050721 over 2 years ago in reply to 7050721

0 9035589 over 2 years ago

Hey Guys, I have the same issue with a band aid fix. I am hoping this is some sort of bug or software issue, but try plugging in the R10 so it runs on power instead of battery. I actually was able to play a full round of Garmin golf and E6.

I assume its growing pains of new technology and i only hope the have a patch to fix this, if not, I'm going to tee it up and slice it as hard as I can