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Garmin Golf App: Disappearing Driving Range Sessions

Flametop
over 3 years ago

Hi,
I have been playing with an Approach R10 for a few sessions at the range. Its great so far! 
But I have a weird problem with the app.

The first 3 sessions are visible in the Golf Sim Sessions part of the app, however any of my most recent are not. 
Actually they are visible, for a split second when i first open the sim sessions from the menu.

Then they disappear, and the first 3 sessions remain on show.

Any help appreciated

My Phone is an Android, Huawei mate 20 pro.

Thanks,

AL

  • 0 over 3 years ago in reply to 6483255

    Having the exact same issue, they show up for about half a second and then disappear.

    I managed to get into one by constantly reopening my sim sessions and trying to quickly tap one before it disappeared. All of my stats and videos from that session were in there. Only got it to work the one time though, they disappear so fast that it's really hard to time.

    Ideally, it'd be nice if they just showed up and I could click on them without having to do anything other than scroll and tap.

    I'm on a Samsung S20 FE 5G.

  • 0 over 3 years ago in reply to 6483255

    Update. My 11/3 session is now fully gone with no quick pop-up then disappear like yesterday. I uninstalled then reinstalled the app as well as deleting a previous session with no luck. The only thing I could pinpoint is a possible app update between 10/15 ( last saved session) and 11/3 (session that is vanishing) that is influencing storage functionality. App version is 2.1.2 that is currently running..

  • +1 over 3 years ago

    Our engineering team is currently reviewing reports of this issue. If there is anyone who comes across this thread and is experiencing this issue, please hover over my name and send me a private message.

  • 0 over 3 years ago in reply to Garmin-Rob

    I am still having the same issue. I reset the app and the first 4 sessions worked no problem but now my new sessions are back flashing and disappearing.

  • +1 over 3 years ago in reply to 2539553

    I sent you private message. Please reply at your earliest convenience. 

  • 0 over 3 years ago in reply to Flametop

    Update...
    It did happen again. After a day or so they eventually show.
    Also I have noticed a few of my old sessions that previously had video of the shots are now saying no video. Even though there is a video icon beside the shots.
    I'm sure its just a glitch in the matrix and we'll get to the bottom of it soon.

  • 0 over 3 years ago

    I have exactly the same issue.  Restarting the app and/or phone does not fix it.

  • 0 over 3 years ago in reply to 6483255

    Same for me today. I did two sessions this morning and neither are available. Tried reinstalling the app and restarting the phone but still no sessions

  • 0 over 3 years ago in reply to dcmalmborg

    Update: 1 of my 2 sessions from yesterday appeared today in my list of saved sessions (neither of them was there yesterday).  Today, I saved 2 sessions, and only the first one appears in my list.  I turned off my R10 prior to saving the 2nd session.  Could that be it?  Does the R10 have to be on when the session is saved in order for it to actually save the data?

  • 0 over 3 years ago in reply to dcmalmborg

    I have just did 3 sessions this morning and it has saved them all on the phone, but i had deleted 3 of the earlier sessions. It seems to be that it can only carry 4 sessions because when i got home and checked on the app on my Ipad it didnt have the 3 sessions, but when i deleted 3 older ones it refreshed and my 3 morning sessions appeared