Acknowledged
2 months ago

Sleep tracking does not correctly detect awake time during sleep

Hello,

I noticed that the sleep tracker app in the IC connect does not seem to be able to detect awake time during the night.

Even if I wake up, get out of bed and stay up for 5 minutes it doesn't appear in the tracking.

I use a forth runner 45, connected to the IC app, running on an iPhone SE, with the latest iOS 13.7.

Moreover, since the update from iOS 13.6 to 13.7, the sleep tracking reported in the Apple Health app dramatically changed. In particular, after the update the Health app reports unrealistically short sleep time, which do not match the info on the IC connect app.

So in summary: same data - IC connect reports no awake time, Health app reports inexsistinxg awake time.

Happy to provide further details as needed.

Thank you and kind regards.

L
  • over 4 years ago in reply to Rachael.ConnectIQ

    Hello. Thank you for following up on my report. The problem appears to be always present. My sleep time on the Health app is constantly very low eversincme I updated the OS and the Garmin app never detects any wake time. I purchased the watch end of August this year. Not sure how to identify the version, I can provide serial number if that helps. I am using version 4.35.0.41 of the Garmin Connect, I assume it is the latest update.

  • over 4 years ago

    Hello. Is this the first time you have noticed this happening or has this happened before?  Also, would you mind telling me what version your Forerunner 45 is on as well as what Garmin Connect Mobile version you have?