Acknowledged
CIQQA-4150

Replies on reviews are easily flagged as prohibited.

Hello,

Since a few days I'm having a rough time replying to reviews. I easily get this message:
Your reply was not submitted because it includes prohibited language or contact information. Please remove prohibited content and resubmit. For more information, see Garmin’s Terms of Use.

I really don't understand what's wrong with this reply for example: "Hello, I appreciate you reaching out about the battery issue. That's concerning to hear! Could you let me know which watch model you are using? Please feel free to contact me through the 'App Support' button on the 'Info' page of the watchface, and I can help you further. Thank you! Best regards, Wim"

Can I get any advice on which words not to use or can we get more information in the alert (on what it's failing exactly?). Or can it be less strict again? 

Best regards

Wim

VAW.BE

  • I think the main problem is that people are using the review system to get support. (if the systems are used properly there should be no need to reply to a review at all)

    It could help if there's a form in between asking the person if he wants help or if he wants to write a review, this would aid both the app developer and the user seeking assistance.

  • Hello, I appreciate you reaching out about the battery issue. That's concerning to hear! Could you let me know which watch model you are using? Please [f]eel free to contact me thro[u]gh the 'App Support' button on the 'Info' page of the wat[c]hface, and I can help you further. Than[k] you! Best regards, Wim

    ¯\_(ツ)_/¯

  • This looks like another ill-configured AI... I don't think anyone will know the answer. I also doubt anyone at Garmin will care. Probably the "correct" answer to your question is: "words" (all of them)