Acknowledged
CIQQA-4765

My app Pac-Man under review for 6 days (almost a week)

My app Pac-Man was out free for some time, and I wanted to turn it into a paid version. As the store is not updating, I changed my mind and edited the submission to turn it free again, bare in mind the app was still pending under review. It says the review could take up to 3 days, mine is still not reviewed.

https://apps.garmin.com/apps/8c8e3dd3-f487-4f73-ade9-a3af55516777

I know there is an issue so please let me know what is wrong, and if it can be fixed soon. I'm missing out on a lot of downloads!

Silvero Studios

  • Thanks for the update, Brandon. A quick check-in like this helps a lot, at least we know it's likely not something on our side.

    Reading the comments and the multiple threads, most of the load seems to come from duplicate watch face submissions. Would it be possible to prioritize updates to apps that are already live in the store (new versions, switching to paid and so on)? Those apps have existing customers. When a listing is unavailable for a week or more, new and existing users can't find it, support requests pile up and it directly hurts the business.

    Thanks to you and the team for working through the backlog.

  • Perhaps if you limited the duplicate apps and watch faces that diminish the user experience by making the store unusable for browsing, and ensured location domains were adhered to (I don’t want to see local US / Czech / Japanese apps for weather/sports/maps on my UK feed!) and changed the store highlights to not just promote new; inducing volume as an alternative to quantity then things will return to a natural order. And ensure payment flags (third-party subscriptions are required for on-device functions) are enforced by major brands and popular downloads… otherwise I suspect the whole system will break down pretty soon  

  • You need to limit the upload frequency for each developer; those poorly made AI-generated watch faces will consume everything. Each developer should only have a quota of 1-2 uploads per week

  • I have observed this trend worsening significantly as well. The Connect IQ Store is increasingly flooded with low-effort, repetitive submissions that hurt discoverability, degrade user trust, and crowd out well-crafted apps.

    A few recurring patterns clearly illustrate the issue:

    • Palette swaps published as separate apps: Re-uploading the exact same watch face dozens of times with only a color change.

    • Content dumps: Submitting non-functional or absurd concepts—like entire e-books published across individual watch face listings.

    • Mass template cloning without settings: Developers publishing hundreds of standalone watch faces for minor dialect or language variations (such as fuzzy text clocks) instead of packaging them into a single app with an App Settings menu.

    Major platforms like the Apple App Store and Google Play have strict anti-spam and minimum-functionality guidelines specifically designed to prevent catalog flooding and template clones. When developers are allowed to publish unlimited duplicate listings unchecked, it harms the ecosystem: legitimate developers lose visibility, users struggle to find quality software, and the store's overall reputation suffers.

    On a personal note, I appreciate the community team here and realize this must be exhausting to deal with. I genuinely hope Garmin leadership provides you with the staff and moderation tools needed to tackle this

  • Garmin isn't some shady, small-time company. This kind of attitude is simply unacceptable from such a large international corporation.