Complete
over 3 years ago

TOYSTORE-1133

Fixed

Contact Developer User Feedback ReplyTo Address Missing

I know this is probably not the correct forum however I am not sure where it belongs. 

Have there been recent changes to the Garmin App store ? The two messages received in the past 2 days from users via the Contact Developer link do not have a reply to address. It is now impossible to reply to users who send a query to the developer ?

Thanks

Beeso27
  • over 4 years ago

    Adding my Thumbsupto this thread.

    I've been hit with this issue in increasing numbers this recently. Confirming what others have said, the behaviour is tied to the new ConnectIQ store not providing users the ability to add their email. Through the ConnectIQ website, email is still an optional field, hopefully we don't lose that in a future update Confused

  • over 4 years ago in reply to jim_m_58

    Out of my last 6 feedback request all of them suffered from this issue.  Fortunately one user resubmitted and added their email into the body of the request.  All the rest are users requesting information of which I have no way to respond to them.  This needs to be addressed in the CIQ app.  Perhaps set a flag that the user can always include email with feedback.  I like that the device and FW version gets auto populated.  Perhaps the email can to if opted in.

  • over 4 years ago

    I faced the same problem recently , and never see this before . I think it's a bug of garmin's system. 

  • over 4 years ago in reply to markdotai

    Out of the last 25 contact developer messages (the last week or so), I've had only 3-4 that had an email address so I could reply.  I've gotten a few (again, without an email) complaining that they've not heard back on their first message (again without an email)

  • over 4 years ago

    Oww just had this too, after writing a nice reply to someone, I find I am sending it to [email protected] Stuck out tongue