Acknowledged
8 months ago

BUG REPORT: Bluetooth bug in Venu 3 and Vivoactive 5 firmware

I am a developer of the "Kite WOO+GPS" app. It connects to the kitesurfing sensor (called WOO) via Bluetooth. We received reports from Venu 3 and Vivoactive 5 users that their watch doesn't connect to the sensor. I bought both models and traced the issue to this Bluetooth implementation bug in firmware on these watch models (all other watch models work fine at the moment).

Just to reinforce, it works on all watches except Venu 3 and Vivoactive 5 (also FR165 was not tested yet). In simulator it works, but not on the real watches.

The initial Bluetooth scan and pairing goes as usual, no issues until the app calls:

descriptor.requestWrite(DESCRIPTOR_ENABLE_NOTIFICATION);

After that, the Bluetooth call back never executed:

function onDescriptorWrite(desc, status)

not called. I tried a workaround (proceed without the call back), but the following characteristic.requestWrite fails (throws exception), so workaround is not possible.

Please review and let me know. I can test a beta firmware for Venu 3.

MobileDriveway
  • 7 months ago

    As also said that bought venu because of Woo compability as it was listed. If Garmin does not fix that then it would be fair if they buy the watch back and will buy other series that works.

  • 8 months ago

    I can't connect my vivoactive 5 to my woo. I bought the watch just for using the Woo. I see that I'm not the only one with this problem. Are you working on a solution or should I just throw the watch in the garbage? 

  • 8 months ago

    Bought also Venu 3 as it was on the list of compatible devices. Now the same woo connection problem. Is there any solution coming soon or should I try to return the device… of course the retailer most likely does not take it back because of that. Strange that in older venu devices it works.

  • 8 months ago

    Why continue to put Viviactive5 in your compatibility list then? for now at least. How many people like me have bought this watch only for Woo kite and months of after-sales service discussions??

  • 8 months ago in reply to Brandon.ConnectIQ

    Yes, I can definitely help. We can also ship you a WOO sensor - please let me know if you need it. Just post here or reply to me directly.

    The main point is that exactly the same code works on all watches except Venu3 and Vivoactive5, so there must be something different in their firmware.

    Thanks