VivoActive Screen timeout

Former Member
Former Member
I have a general question that I can be more specific if necessary.

I have been troubleshooting a Triathlon application (pmTriathlon).

It is setup to log all three disciplines with transitions in-between.

The issue is that once the first discipline is completed (by pressing the right button) it starts the transition phase. all is well and will do the same for each time the button is pressed.

The issue is that after the application starts and the button is pressed to transition it will work fine until 45 seconds later where it exits the application with no errors. (used to be one minute but now sure why it changed).

In troubleshooting I found that if I press the light button before the 45 seconds, I will get an additional 45 seconds and I need to keep doing that if I want it to keep going until ready to press the enter button again.

This seems to be the same behavior as with pressing the app button to see the apps and then after 45 seconds of not selecting anything it goes back to the main screen. Pressing the light button tells it I am still working on the screen.

The problem is that when the problem is running it is running fine and updating the clock (refreshing the time) so not sure what else the issue could be or there is any way I can prevent the time out.

Enough of the ramble. let me know if I need to clarify anything.

Thanks,

John
  • Former Member
    Former Member over 9 years ago
    Duh, thanks. I was not thinking the watch was the issue. Especially since you said the same behavior was happening on another.

    Thanks.

    John
  • There was also a thing that also told me it was in the base FW and not the VM.

    When Brian posted about "passing it on to the platform folks" I knew where the problem was. I've been around here a for some time and know Brian is one of the folks that knows the VM inside and out, and if he passed it on to the "platform folks", that means the folks that do the base FW for a specific device as there's no reason for it in the VM.

    There probably will be a new SDK (1+2 field layouts for data screens on the va?) coming out before this is fix makes it into the FW, so when the SDK is released, nothing will change for this problem, but don't worry!

    update: When I mention I'd tried the same app on the va and 230, and they behaved differently, that also lead me to thinking it was a FW problem but could be a VM problem. It's kind of one of those things you pick up on after a bit of time.
  • Former Member
    Former Member over 9 years ago
    Hi Guys, any update on this? it would be nice to see what is being worked on and when it is expected to be corrected.

    Is that possible?

    Thanks,

    John
  • No significant updates on this issue right now. Since this is a device firmware issue, it's a little out of our hands. I saw the device team discussing whether they might be able to get this fixed in an upcoming build sometime last month, but there haven't been any changes to the ticket I filed since then. Apologies for the delay!
  • Former Member
    Former Member over 9 years ago
    No significant updates on this issue right now. Since this is a device firmware issue, it's a little out of our hands. I saw the device team discussing whether they might be able to get this fixed in an upcoming build sometime last month, but there haven't been any changes to the ticket I filed since then. Apologies for the delay!


    Thanks. So there is no way to track it?

    Without knowing what is going on it is a little hard to determine whether or not to continue development with this issue and others. It would be good if developers could directly open tickets and track them.

    Thanks

    John
  • We don't have an externally accessible issue tracking system in place. I keep an eye on things and try to circle back when I'm able, however.
  • Ok, I can repeat this problem.

    Basically if you create, start, stop and save a recording. The Vivoactive (sorry I haven't got another watch to test on) will timeout after 45 seconds.

    Before the create and start the recording, or during a recording, it will not timeout.

    Hope this helps.
  • More information that may help.

    I've found if you pause a recording, it will also timeout, however swiping the screen will return to the App.

    Cheers
    Chris
  • Former Member
    Former Member over 9 years ago
    On my Vivoactive HR .. going to the Resume / Save / Discard menu during an activity will time out in 25 seconds.

    It had me wondering the first time .. but I just coded it now to allow me to go back to that menu again to actually resume.

    This is an issue when I stop at traffic lights .. and do not want to mess up my stats by leaving it run. The Auto-Pause is terrible as it uses GPS to detect that you have stopped rather than the built in hardware .. which will know almost instantly that you have stopped. Something that Garmin can very much improve upon.
  • I've retested this on the new 3.80 firmware, and it's still an issue.

    Do we have any ETA for a fix?

    Thanks
    Chris