How to encourage users to give meaningful feedback

1st, I have to admit: I do give negative feedback to other apps, both in Android's Play Store and in Garmin's. But in Android I do edit it as they improve the app, and here's the big confession:

In Garmin store I stopped giving even 4 star reviews, as now (as a developer) I see them as a punishment, similar to 1 star reviews. This is because any rating less then the current average is decreasing the average, and stays that way forever (because once a new version is released it's impossible to edit or remove it) If I don't receive a response to a "Contact Developer" message after a week I will leave a negative review with few stars.

So today I added the following paragraph at the beginning of one of my app descriptions:

"If you give less than 5 stars  Starreview, it's your choice, but know that I don't get any useful feedback on how to improve the app. So if you really care, then please use "Contact Developer" and leave me your email address so I can get back to you, or at least write a short sentence in the review I can relate to."

Unfortunately I have a feeling that this (being in the beginning of the description) will have a negative effect on the app's downloads, but I won't be able to confirm it, because we no longer see how many times the app is downloaded every day.

Unfortunately I also have a feeling that there will not be many users who read even the 1st sentence of the description before they leave a review.

What is your experience?

Top Replies

  • Wrong. If exactly 50% of the users feel it's a good app and the other half that it's crap (and they all vote 1 or 5), the "limit" will be 3. Similarily if the percentage of the voters (who…

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  • I'm not sure many users consider the current average when ranking an app.  If they really like the app, they will rank it high and v/v without regard to the average.

    1 to 5 stars is a very common way to rate things and users know 1 is the lowest, 5 the highest and will rate based on what they think, not based on what others think with the average