This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

not getting verification code on sms

eGoli 10 months ago

I have started the Garmin messenger app and need to get the SMS verification CODE

I supply the telephone number - with and without (0) after the international prefix and still get no SMS with activation code

0 sre92 10 months ago

Here is a support article about that problem: support.garmin.com/.../

0 eGoli 10 months ago in reply to sre92

Thanks.

I am receiving all my daily SMS normally and OTPs on my cell

I have followed the article and the issues remain.

Regards

0 JungleJim 10 months ago in reply to eGoli

The article also mentions that if you still have issues you should contact Garmin Support with the info listed in the article. Have you done that already?

0 eGoli 10 months ago in reply to JungleJim

Yes I have

ios version phone type error message etc

0 eGoli 10 months ago

Here is an interesting fact

i have both a physical sim and a virtual sim in my phone on the same provider network

the sms from Garmin only come through when I use the physical Sim number

0 4999484 8 months ago

That’s super frustrating when the SMS code just won’t come through. I’ve had this happen before, and what helped me was double-checking if the phone number was entered correctly, including the country code. Sometimes it can be as simple as a small mistake there. If that’s all good and you’re still not getting it, you might want to try restarting your phone or toggling airplane mode on and off – seems to help with some SMS issues. Another thing you could do is use a temporary mobile number from sites like temp mobile number, just to get the verification. I’ve used it for stuff like this, and it works fine for short-term use.