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Garmin Vivoactive HR - Downloaded Golf Course Issue

9626427
over 3 years ago

I can successfully download course through my mobile phone and sync them to my Garmin Vivoactive HR.

When I proceed to the "GOLF" widget, the downloaded course DOES appear after GPS finds it.  When I select the course, instead of loading the hole by hole stats, I receive the following error message "golf course failed to load".  This comes immediately after the message "downloading course".  I only have ONE course downloaded to my device.

  • 0 over 3 years ago

    I am having the same issue. Done all the steps before even coming to this forum. Really bad time for this to happen. Love having this watch when I play. 

  • 0 over 3 years ago in reply to Garmin-Rob

    Done all steps. Still having same issue

  • 0 over 3 years ago in reply to 1550197

    I have given up on Garmin.  Downloaded a free GPS golf app on my phone and moving onward.  Not sure I'll by another Garmin product if this is the type of support you can expect.

  • 0 over 3 years ago in reply to 5942069

    I have the same issue with the original Vivoactive.  I raised to Garmin support and sent them some system logs, as they requeated.  Below is the response I got (relatively quickly).  Pretty frustrating.  I've asked them to clarify what this means and when/why this happened.  No response.

    Hi,

    After looking further into the issue with the Vivoactive and golf courses, it has been determined that this issue cannot be resolved with updates or troubleshooting. 

    You have the option to trade your watch in and receive 20% off of the nonsale price of  another Vivo/Venu watch on garmin.com.

    This link has our current fitness trackers Sports & Fitness | Fitness Tracking

    If you'd like to upgrade, please let us know the style and part number:

  • 0 over 3 years ago in reply to 2496951

    Just make the previous operating system available - it worked fine!!

  • 0 over 3 years ago in reply to 2496951

    You are kidding! Why would we buy another Garmin product if this is the way we are treated. Revert the code, fix the problem. Or refund. Bought in good faith, service support bad... 

  • 0 over 3 years ago
    1. I have the same issue, please add me to ticket
    2. Watch vivoactive HR, phone samsung
    3. Please can you let us know when update or roll back expected?
  • 0 over 3 years ago

    Yep, I have the same on my Vivoactive HR! The only reason I got it was for the added golf function. How the hell can they render a function completely useless with no explanation? Here's a TV but after a year we will remove a couple of channels....that ok yeah? 

  • 0 over 3 years ago

    Hi, same for me.. Although for some reason, when I'm at home I can load my course, but when I'm there 6 miles away, I get the failed to load message. I have 2 courses at my club and the other one works fine. I also have the vivoactive hr, I've reset both app and watch,  re paired, cleared cache, deleted courses and reloaded, nothings worked so far, please add me to the ticket. 

  • 0 over 3 years ago in reply to GeorgeHR

    Agree.  I guess 1000's of Garmin users who spent hundreds of dollars on a watch, don't even garner enough respect for a simple, honest explanation of why they disabled the golf function.

    I called customer service, and they told me the Vivoactive HR is no longer supported, and to buy a new watch. 

    So Garmin just rendered all of our Vivoactive HR's useless, and the only remedy is for us to spend hundreds $$ more on a new watch.

    Incredible.