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Garmin Golf sync issue on Vivoactive 3: issue occurring again, I have additional info

Hi Garmin,

Following up on my previous thread:

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-golf-ios/239320/vivoactive-3-garmin-connect-no-longer-syncs-to-garmin-golf-ios

It started happening again: my Vivoactive 3 saves the round to the device, and Garmin Connect detects that I have an "activity" that captures the physical distance that I walked, but Garmin Connect does not detect that I have a round of golf scores to save to the Garmin Golf app.

I played two rounds of golf today. In the first round, I selected the "Golf" activity and it went through "locating satellites" and "data transfer complete"; however, I was distracted and did not select the course I was playing at (which I had pre-downloaded through Garmin Connect), so the Vivoactive 3 went back to the watch face as if it cancelled the activity. So I repeated the action of selecting the "Golf" activity and this time after it "located satellites" and "completed data transfer", I selected the course, and confirmed I was keeping score, and played the round. When I saved the score, Garmin Connect found the score but the activity was 0.00 miles and there was no distance tracked.

Later, I played a round of golf again, selected the "Golf" activity, selected the course and confirmed I wanted to keep score. After I saved my score after the round, I went to Garmin Connect and it synced my distance and time of activity, but this time it did not sync my score to Garmin Connect. I was only able to see my score in Garmin Golf after I used Garmin Express.

Perhaps the first time, when I forgot to confirm the course and confirm I was keeping score, there is some sort of issue because of that?

Thank you,

Andrew

  • Hi Andrew. Your gut instinct sounds good. Confirming both the course and keeping score are critical steps. If you have any further odd behaviors with your scorecards, please feel free to highlight my name and send me a Private Message. I will be happy to work with you further.

  • Hi Chris,

    It sounds like there isn't anything you can do directly with me; however, perhaps you can pass along this information to the software team? I can "factory reset" my Vivoactive 3 to resolve this syncing issue, but it would be nice to NOT have to take this step every time I accidentally forget to complete the Golf activity setup actions.

    Thank you

  • I have since learned that there is an open issue with Vivoactive 3 for all customers and syncing golf scorecards. I can add your report of the issue so our Fitness helpdesk them emails you once the issue has been resolved. I am on the Outdoor side but I can still add you from your Garmin account. I have sent you a Private Message.