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Virtual Caddy club suggestions are way off. Suggests 6 iron for 9 iron shot. Can this be fixed?

Former Member over 5 years ago

Sometimes it suggests 3 clubs too short and other times 3 clubs too long. Makes Virtual Caddy worthless. The watch is only a month old and worked flawlessly at first. Any suggestions?

Top Replies

Garmin - Chris over 4 years ago +1 verified

Please make sure you are meeting all requirements in this Support Center article on the Approach S62 - Virtual Caddie
Garmin - Chris over 4 years ago in reply to Former Member +1 verified

With 21 scorecards, you should be getting solid information. I am sorry there is no easy fix for this type of issue. The most you can try is resetting it to see if it will then properly calibrate and give…
Former Member over 4 years ago in reply to Garmin - Chris +1

OK.. I'll resend the email to [email protected]. Thanks, Chris.

All Replies

+1 Garmin - Chris over 4 years ago

Please make sure you are meeting all requirements in this Support Center article on the Approach S62 - Virtual Caddie

0 Former Member over 4 years ago in reply to Garmin - Chris

I have 21 scorecards uploaded. I have my smartphone bluetooth always connected. Club Prompt is enabled. And the distances referred to in the question are taken from the Club Performance section of Garmin Golf. I don't know what else to do to reclaim it's initial accuracy.

0 Former Member over 4 years ago

And I use the watch for keeping score.

+1 Garmin - Chris over 4 years ago in reply to Former Member

With 21 scorecards, you should be getting solid information. I am sorry there is no easy fix for this type of issue. The most you can try is resetting it to see if it will then properly calibrate and give you the types of results you were once seeing.

To soft reset, hold down your middle right power button until it shuts off. Then let go of the button. You can factory reset it through the system menu.

If you continue to have issues, please contact our Golf Product Support team. We will gladly assist you further.

0 Former Member over 4 years ago in reply to Garmin - Chris

On Sept 7th, I emailed in to Garmin Support 4 pictures of the watch making various faulty recommendations. This was suggested by Parrish in Garmin Chat. I have not heard back yet. Parrish also suggested the soft reset which I performed without success.

0 Garmin - Chris over 4 years ago in reply to Former Member

Please do not hesitate to call back in or email back in. I have not had even 1 other caddie report since the watch was released 1 year ago. The only question that comes up is how many rounds to see the caddie kick in.

0 Former Member over 4 years ago in reply to Garmin - Chris

OK.. I'll resend the email to [email protected]. Thanks, Chris.