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Sync issues when starting sync via watch

Stephan

When starting sync via watch (fenix 8, long-press uppper-left, select sync from the shortcut menu) the sync simply hangs unless i make sure to start explore on my android phone.

Seem explore does not run in the background like garmin connect does?!?  Is there anything i can do about this?!?

That alone might be acceptable but if it hangs too long, then explore refuses to sync any more claiming "device it busy"..

I have worked out that i can get it to work again by deleting a bunch of files from the watch.  So far i only tried this a few times and the last time i "only" deleted the DEBUG, FbtBackup, FbtPtbBackup and http directores AND the file EDM/transaction_id.bin .. i suspect transaction_id.bin might be the only file i need to delete but i'm not sure yet..

Any idea what to do about this?!?

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  • 0 in reply to Garmin - PW

      

    Not sure if this is a hint at the problem.. as i mentioned almost 2 weeks ago that i did not run into this problem since updating my fenix 8 to 23.40 .. WELL now i did.

    I was listening to a podcast and afterwards i tried to sync / download latest episodes but the podcast app had an error message that it did not find any WIFI network.  In fact NOTHING with WLAN was working on my fenix 8.  I could only sync with my watch.  After a restart of my watch WIFI worked fine again BUT explore once again did not to sync due to "device busy, try again later"..  could that WIFI breakage and the explore sync problem be related?!?

    Or do you have any updates from your engineers on this problem?

  • 0 in reply to Stephan

     Since we emailed you regarding this, can you please reply with this information there so we can get that shared to the support ticket.