Currently can't connect the device as it isn't on the supported devices list.
Thanks for the the tip for uninstalling it helped a little, as the 965 is now showing under devices but when trying to connect to it there's a man with a cane walking endlessly and nothing happens.
If I go to the device list under the "+" sign there is no 965 showing in Forerunner.
I'm on the beta 4.12 on the watch and also on the beta on the explore app - don't know if it makes a difference.
It works now.
Although I cleared cache & data, uninstalled, restarted the phone and installed again(twice) the Explore app offered to continue with my account without asking for a password or a username, which I did. After that the 965 showed up in my device list (along with many of my older devices) but it would not connect to it.
Now I just signed out of the Explore app and signed back in with the same account using my password and username. And now it connects. My devices list also got cleared of an older device (2+ years last used).
Don't know if the sign out & in was a coincidence but anyways now it works. Rejoice!
We're sorry to hear the Forerunner 965 device isn't listed in the Explore app to add.
We sincerely appreciate you taking the time to reach out to us about this. After looking into this further....
The Forerunner 965 is not actually compatible with the Explore app so we've updated both the Explore app Garmin.com page compatibility list and our Support Center article 'Devices Compatibility With the Garmin Explore App' FAQ (https://support.garmin.com/en-US/?faq=o2VcUgraJX4twZzO1ME7z9) to reflect this.
We apologize for any confusion or inconvenience this may have caused.