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MyFitnessPal Sync Issues

Former Member over 10 years ago

Any Updates on this issue? It seems like the updates have been few and far between. The updates we have received have been very vague as far as giving any firm estimates on resolution time. Its been since Dec 4th and still crickets. I am honestly considering purchasing another band as this was an important part of my original purchasing decision on the Vivosmart. I know you guys are aware of how fast word of mouth travels in todays electronic age. I have already started recommending other competitors to my peers as it seems that these bands have a myriad of issue with bluetooth, syncing to Garmin Connect, & communicating with 3rd party apps like myfitnesspal.

Here is a great post on the Myfitnesspal forums detailing the issues and what they are doing to correct it. http://myfitnesspal.desk.com/customer/portal/articles/1815287-garmin-issues-syncing-duplicates-linking---january-5-2015
In compairson here is your post on the issue. https://forums.garmin.com/showthread.php?184661-MyFitnessPal-Sync-Issues
So please just tell us what your doing to resolve this issue on your end or if we should move on. We grown ups and can take it. Just come clean already & give us the "real" dirt.

0 Former Member over 10 years ago

Can you explain how you did that? I don't see that option anywhere in my GC App.

In connect from the fitness menu, choose devices, select your device, below the device select settings, then device settings, scroll down to time settings and the make sure that 24 hr time is selected. If it is not; select it, you will receive a message saying the settings will be updated the next time you sync. Go ahead and sync your device. You may need to manually sync you calories through the website to get previous days updated. But this should work, it did for me.

0 badbri over 10 years ago

Thanks, I don't have a Fitness Tracker from Garmin, just a Fenix GPS watch, and I just checked and there are no time settings under Device settings there. Must be a vivofit/vivosmart thing only.

I am getting calories into MFP via Fitbit (which works beautifully and always has), I'm just trying to get Garmin to send my biking activity info into MFP like it used to do prior to 12/18.