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MyFitnessPal Sync Issues

Former Member
Former Member over 10 years ago
Any Updates on this issue? It seems like the updates have been few and far between. The updates we have received have been very vague as far as giving any firm estimates on resolution time. Its been since Dec 4th and still crickets. I am honestly considering purchasing another band as this was an important part of my original purchasing decision on the Vivosmart. I know you guys are aware of how fast word of mouth travels in todays electronic age. I have already started recommending other competitors to my peers as it seems that these bands have a myriad of issue with bluetooth, syncing to Garmin Connect, & communicating with 3rd party apps like myfitnesspal.

Here is a great post on the Myfitnesspal forums detailing the issues and what they are doing to correct it. http://myfitnesspal.desk.com/customer/portal/articles/1815287-garmin-issues-syncing-duplicates-linking---january-5-2015
In compairson here is your post on the issue. https://forums.garmin.com/showthread.php?184661-MyFitnessPal-Sync-Issues
So please just tell us what your doing to resolve this issue on your end or if we should move on. We grown ups and can take it. Just come clean already & give us the "real" dirt.
  • 0 over 10 years ago
    Garmin is working on it. In fact, I auto synced yesterday. What you might be seeing is that after the general site issues on the Garmin side the last few days, there is a huge backlog of data being processed. Reports for me are now showing data through Tuesday.
  • 0 over 10 years ago
    Here is a great post on the Myfitnesspal forums detailing the issues and what they are doing to correct it. http://myfitnesspal.desk.com/customer/portal/articles/1815287-garmin-issues-syncing-duplicates-linking---january-5-2015
    In compairson here is your post on the issue. https://forums.garmin.com/showthread.php?184661-MyFitnessPal-Sync-Issues
    So please just tell us what your doing to resolve this issue on your end or if we should move on. We grown ups and can take it. Just come clean already & give us the "real" dirt.


    I suspect at the Garmin end they're dealing with a number of issues and may not have time to give regular updates. In the sticky it says they will update when it's fixed. Of note is that mfp integration with various sites failed over the Xmas/New Year period, not just with Garmin.
  • Former Member
    0 Former Member over 10 years ago
    I can sync the Vivosmart data to Garmin Connect. My issue is with MyfitnessPal and Garmin Connect. When clicking sync within the "Calories In/Out" widget in Gamin Connect the Calorie Intake (Food) data is not moving from MyFitnessPal into Garmin Connect & the Calorie Burn (Exercise) data is not moving from Garmin Connect into MyFitnessPal. Did that specific data transfer when you auto synced yesterday?
  • Former Member
    0 Former Member over 10 years ago
    Afternoon All

    I have just come off the phone to Garmin, The lady I spoke to is well aware of the situation & advised me that Garmin is looking into all the issues. This will make you laugh mid December Garmin has over 130000 people using connect & since Christmas the users are just under 500000, with the increase numbers of people using connect has caused all the server issues as they weren't expecting the increase so fast ......... WHAT A LOAD OF RUBBISH !!!!!!
  • Former Member
    0 Former Member over 10 years ago
    Afternoon All

    I have just come off the phone to Garmin, The lady I spoke to is well aware of the situation & advised me that Garmin is looking into all the issues. This will make you laugh mid December Garmin has over 130000 people using connect & since Christmas the users are just under 500000, with the increase numbers of people using connect has caused all the server issues as they weren't expecting the increase so fast ......... WHAT A LOAD OF RUBBISH !!!!!!


    I totally believe this. It isn't just Garmin, other vendors are having the same issues. I guess everyone under estimated the number of new users.
  • 0 over 10 years ago
    I totally believe this. It isn't just Garmin, other vendors are having the same issues. I guess everyone under estimated the number of new users.


    Yes. For example, the Polar site has been having just as many problems as Garmin Connect. And if you consider that many if the new users of different bands of trackers are alos linked in to MFP, you can see why MFP might also be having issues.

    MFP started having issues not only with GC, but Bodymedia, Withings, and others a couple weeks back.
  • Former Member
    0 Former Member over 10 years ago
    Yes. For example, the Polar site has been having just as many problems as Garmin Connect. And if you consider that many if the new users of different bands of trackers are alos linked in to MFP, you can see why MFP might also be having issues.

    MFP started having issues not only with GC, but Bodymedia, Withings, and others a couple weeks back.


    Not that I am necessarily disagreeing but I have three other apps linked to MFP including my Withings scale. None of them seem to be having any issue with syncing. Just Gamnin Connect. Just my experience. Also I am sorry but Garmin & MFP should have been fully prepared for the data load on their servers. I work in software development & with the proliferation of wearable technology and anticipated high sales this year no one should have been caught "off guard". That type of excuse just doesn't fly in the world of technology today. I cant imagine if I told our customer base that. "Oh, sorry Mr. Customer you cant use our services today. We have way too many users on the system and we didn't anticipate it so try back tomorrow. Good luck". Just say'n.
  • Former Member
    0 Former Member over 10 years ago
    Garmin Connect and MyFitnessPal are now talking to each other for me.
  • 0 over 10 years ago
    Not that I am necessarily disagreeing but I have three other apps linked to MFP including my Withings scale. None of them seem to be having any issue with syncing. Just Gamnin Connect. Just my experience. Also I am sorry but Garmin & MFP should have been fully prepared for the data load on their servers. I work in software development & with the proliferation of wearable technology and anticipated high sales this year no one should have been caught "off guard". That type of excuse just doesn't fly in the world of technology today. I cant imagine if I told our customer base that. "Oh, sorry Mr. Customer you cant use our services today. We have way too many users on the system and we didn't anticipate it so try back tomorrow. Good luck". Just say'n.


    If you go to myfitnesspal.desk.com you'll see some of the history of the last month with a number of sites having problems syncing to MFP. Also, if you build for the worst possible scenero, you'll have servers doing nothing but spinning their wheels most of the time. It's not the number of new users, it's that they all hit in the span of a week or two, trying to get set up, and just learning their new device..

    And as far as a sit outage, how many people returned their xboxs and playstations when those sites were down for a few days around xmas?
  • Former Member
    0 Former Member over 10 years ago
    Garmin Connect and MyFitnessPal are now talking to each other for me.


    Holy cow, it worked!!! Thanks for the update John.