Mobile Apps & Web

Garmin Connect Web MyFitnessPal Sync Issues

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

MyFitnessPal Sync Issues

Former Member over 10 years ago

Any Updates on this issue? It seems like the updates have been few and far between. The updates we have received have been very vague as far as giving any firm estimates on resolution time. Its been since Dec 4th and still crickets. I am honestly considering purchasing another band as this was an important part of my original purchasing decision on the Vivosmart. I know you guys are aware of how fast word of mouth travels in todays electronic age. I have already started recommending other competitors to my peers as it seems that these bands have a myriad of issue with bluetooth, syncing to Garmin Connect, & communicating with 3rd party apps like myfitnesspal.

Here is a great post on the Myfitnesspal forums detailing the issues and what they are doing to correct it. http://myfitnesspal.desk.com/customer/portal/articles/1815287-garmin-issues-syncing-duplicates-linking---january-5-2015
In compairson here is your post on the issue. https://forums.garmin.com/showthread.php?184661-MyFitnessPal-Sync-Issues
So please just tell us what your doing to resolve this issue on your end or if we should move on. We grown ups and can take it. Just come clean already & give us the "real" dirt.

0 Former Member over 10 years ago

If you go to myfitnesspal.desk.com you'll see some of the history of the last month with a number of sites having problems syncing to MFP. Also, if you build for the worst possible scenero, you'll have servers doing nothing but spinning their wheels most of the time. It's not the number of new users, it's that they all hit in the span of a week or two, trying to get set up, and just learning their new device..

And as far as a sit outage, how many people returned their xboxs and playstations when those sites were down for a few days around xmas?

We have over 1 million users and our systems get peak usage as well. We pay for huge server farms, which do in fact sit comparatively idle at times. We mange peak activity with a comprehensive load balancing strategy.

Our load balancing strategy distributes traffic across multiple network layers. This load balancing capability is essential to achieve high scalability and availability thus ensuring network uptime as the subscriber base and demands on the servers increase.

In any event it looks like its a mute point since they have restored services. I suspect it didn't really have anything to do with the increased demands on the server anyway. Probably some bad code introduced into the system during a patch. Thats usually what we see when services start going down. In those cases we usually just fail over to a contingency server.

0 dobssi over 10 years ago

Garmin Connect and MyFitnessPal are now talking to each other for me.

MFP -> Garmin working but still missing the steps calorie adjustment on MFP.

0 Former Member over 10 years ago

MFP -> Garmin working but still missing the steps calorie adjustment on MFP.

yup, "garmin calorie adjustment" not syncing with mpf and calories not syncing with garmin.

0 Former Member over 10 years ago

Not that I am necessarily disagreeing but I have three other apps linked to MFP including my Withings scale. None of them seem to be having any issue with syncing. Just Gamnin Connect. Just my experience. Also I am sorry but Garmin & MFP should have been fully prepared for the data load on their servers. I work in software development & with the proliferation of wearable technology and anticipated high sales this year no one should have been caught "off guard". That type of excuse just doesn't fly in the world of technology today. I cant imagine if I told our customer base that. "Oh, sorry Mr. Customer you cant use our services today. We have way too many users on the system and we didn't anticipate it so try back tomorrow. Good luck". Just say'n.

Well said Judist! How can they say they didn't anticipate the numbers... They sold the units before Xmas to their distributors and resellers, they had to have seen the numbers increasing dramatically in the months leading up otherwise they wouldn't have had so many manufactured! They must think we are all idiots. They sure don't have very much respect for their customers.

0 Former Member over 10 years ago

Sounds like it's working for some and not for others. I am in the latter group - nothing is synching automatically, synching manually (on Garmin Connect page) zeros out all my calorie numbers on Garmin Connect, and no data synchs over to MFP.

So, whatever the reason, it seems like it isn't fixed for everyone yet. Really didn't check over the holidays, so I can only speak for yesterday and today.

0 Former Member over 10 years ago

O

If you go to myfitnesspal.desk.com you'll see some of the history of the last month with a number of sites having problems syncing to MFP. Also, if you build for the worst possible scenero, you'll have servers doing nothing but spinning their wheels most of the time. It's not the number of new users, it's that they all hit in the span of a week or two, trying to get set up, and just learning their new device..

And as far as a sit outage, how many people returned their xboxs and playstations when those sites were down for a few days around xmas?

Jim I doubt anyone returned an Xbox or Playstation this Xmas, as their problems were resolved in a timely manner with users kept up to date by way of regular communication between manufacturer and their end users. Not via unaffiliated moderators on a forum who clearly have no customer service skills. Most people can handle a day or two outage, but this crap has been ongoing since October.

What's more, and you've now raised this twice and I've replied twice.... A malicious unpredictable attack is a far more serious issue, came without any warning yet was somehow resolved very quickly. That is quite a different scenario to just poor planning. Garmin were receiving increased orders from their distributors and resellers in the 6 months leading up to Xmas, they then actually manufactured AND sold those products on. They can't now use the excuse "we couldn't predict the increase", what a load of rubbish! My six year old son could have told them they would need more connections!

As I said in another post here, if this were any of the many IT companies I've worked for over my career, heads would have rolled last Monday! I see its only taken Garmin 12 days to put a simple yet effective banner at the top of the Garmin connect page... If they had done this on day 1 perhaps their newest customers wouldn't be so bloody annoyed!

As for people like you that claim you've had no problems or your OK with the outages, that's lovely for you, I'm so glad your happy... But clearly thousand of others are not and the last thing we need is to come here to register our dissatisfaction with the manufacturer only to be treated like we are all whingers by others that don't represent the organisation we are lodging our complaint with. Facts are facts, and the fact in this case is that Garmin have not handle this issue very well at all turning what was an opportunity to engage with their customers into a PR disaster!

0 Former Member over 10 years ago

Some data from the last few days has synced now. Monday data still blank. Not sure of the logic. When I got it to sync last week it was via forcing individual days on the web site, not via the mobile app.

0 Former Member over 10 years ago

I am getting the calorie adjustment on MyFitnessPal however a co-worker is not. Sync is intermittent, sometimes I have to force it by turning off bluetooth and letting the vivosmart disconnect from the phone. When I turn it back on it syncs.

I'm having a different issue now that I don't see posted and will start a new thread on ... Yesterday I was getting a message that version 2.90 of the software was available so I installed it with Garmin Express. It never went away on my panel, it still says I have an update. I try to install it and Garmin Express says I have the latest version of software is up to date at version 2.80.

0 jim_m_58 over 10 years ago

O

Jim I doubt anyone returned an Xbox or Playstation this Xmas, as their problems were resolved in a timely manner with users kept up to date by way of regular communication between manufacturer and their end users. Not via unaffiliated moderators on a forum who clearly have no customer service skills. Most people can handle a day or two outage, but this crap has been ongoing since October.

And since Oct, MFP has had problems syncing with many vendors, and not just Garmin (see myfitnesspal.desk.com).

BTW, there is a reason you don't run an IT company, much less have the ability to fire anyone! Stuff happens, and will happen. It depends on how well it's fixed in most cases!

BTW, are you tracking how many calories you burn by being so angry? :)

0 SUSSAMB over 10 years ago

O
But clearly thousand of others are not and the last thing we need is to come here to register our dissatisfaction with the manufacturer only to be treated like we are all whingers by others that don't represent the organisation we are lodging our complaint with. Facts are facts, and the fact in this case is that Garmin have not handle this issue very well at all turning what was an opportunity to engage with their customers into a PR disaster!

I've not seen thousands complaining? A few here yes, and I can understand why ... but others probably saw the messages posted on the Connect Facebook page, twitter etc and knew about the issue.