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Customer support refuses to fix sync problem between Garmin and my fitness pal

Below is a copy of an email I just sent to Garmin customer support which is passing the buck on a syncing problem between Garmin connect and my fitness pal. Because this is happening to three different Vivofit's I hope others will utilize the social media to apply pressure to fix the problem not blame the other guy

Matt: I am very frustrated. My Garmin connect has refused to sync with my fitness pal since December 18, 2014. I have written Garmin customer support on at least four occasions. This problem not only involves my Vivofit/Garmin connect but also my wife's and as of December 26, my son's new Vivofit given to him as a Christmas present. The only advice customer support has been giving me is to disconnect and then reconnect which I have done on multiple occasions, and is doing nothing.

Now your advice is to contact my fitness pal, which was advice given to me five days ago and which I did to no avail. I suggest to you that it should not be my problem to sort out which system (yours or my fitness pal) is the source of the problem. You should be contacting my fitness pal, sorting out the problem or problems, and resolving them between the two systems.

Your Vivofit success depends on the interaction of these two systems. I suggest that if you have at least three Vivofit's malfunctioning in one family you have a systemic problem that the Vivofit team should be all over. Please advise me of the results of your contacting my fitness pal.

Joe Buchanan:mad:

:(

0 danielsfrazier over 9 years ago

I'm also having the same problem for weeks. If I go into the GC calories and manually sync for each day it works. My calories show up on GC and my activities show up on MFP. It appears the automatic sync is not working. I've tried disconnecting from each side and connecting from the GC side. I still have to manually sync.

Don't bother asking Garmin support. They are pretty much useless with anything except helping you to do a factory reset of your device or offering to sell you a refurbished unit because yours is "obviously defective after the firmware upgrades". They are never made aware of issues with the GC site even after calls to the GC support which takes 20 minutes on hold. Apparently Garmin employees don't use their own gear or else these problems probably would have been fixed already.

0 Dougdd68 over 9 years ago

I too am experiencing the same problem. No matter what I try the 2 programs will not talk to each other. I hope they come up with something soon.

0 jim_m_58 over 9 years ago

I'm also having the same problem for weeks. If I go into the GC calories and manually sync for each day it works. My calories show up on GC and my activities show up on MFP. It appears the automatic sync is not working. I've tried disconnecting from each side and connecting from the GC side. I still have to manually sync.

Don't bother asking Garmin support. They are pretty much useless with anything except helping you to do a factory reset of your device or offering to sell you a refurbished unit because yours is "obviously defective after the firmware upgrades". They are never made aware of issues with the GC site even after calls to the GC support which takes 20 minutes on hold. Apparently Garmin employees don't use their own gear or else these problems probably would have been fixed already.

Seems you should go to myfitnesspal.desk.com, as it seems MFP has had problems syncing with a number of other sites that they are working to fix. When GC to MFP became unstable, so did MFP to withings, fitbit, bodymedia, and others....