Mobile Apps & Web

Garmin Connect Web Is there a problem with the Garmin Connect backend?

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Is there a problem with the Garmin Connect backend?

brianogilvie over 10 years ago

I just got back from a run and synced my Forerunner 620 via WiFi. The transfer completed, but when I logged into Garmin Connect, the activity wasn't there. I synced again with the USB cradle, and the activity still did not appear in Connect. I just now tried uploading the FIT file manually, and Connect is hanging on Uploading...

I also tried transferring my personal records to the 620, on which I did a master reset last week after the watch rebooted at the end of a workout. Connect opened Garmin Express to do the transfer but it hung while preparing the file, and the file modification date did not change on the watch filesystem, so it had not yet reached the point of writing data to the watch.

Makes me wonder whether part of the site's back end has crashed. Has anyone else noticed this problem?

0 Former Member over 10 years ago

Same here. I had some issues on Saturday as well.

0 Former Member over 10 years ago

Yesterday morning no issues loading my activity from my 310xt, but my run this afternoon will not upload... very frustrating... I've removed my device from Express and re-connected... still nothing... the file is there on my watch, and it attempts to connect and appears like its working but I'm getting nothing...!!!!!!!!!

0 Former Member over 10 years ago

Same issue with my brand new Forerunner 220. Any resolution yet?

0 Former Member over 10 years ago

Same issue here... :( Edge 500 with FW 3.30 with Garmin Express 3.2.17.0.

0 Former Member over 10 years ago

having the same problem. Appeared to sync via bluetooth to iphone but run wasn't there. pulled out cable and hooked directly to computer, run still not there. grrr. I tweeted @garminconnect and @garmin, lets see if they reply

0 Former Member over 10 years ago

I just started having the same problem today. Its always worked fine until today

0 Former Member over 10 years ago

Mine was on a Forerunner 405 using Garmin Express, it wont upload to connect, it errors out every time.

0 Former Member over 10 years ago

I just tried to upload my Garmin 220. I haven't had a problem before but all of a sudden get errors uploading (at the very end of the process) uploading to Garmin Connect. It would be nice if there was an error code or something. Just says "sorry we couldn't sync your device. try again". I haven't had the watch very long, but I had an amazing run I wanted to look at. How disappointing - is this what I can expect with this $250 watch?

0 Former Member over 10 years ago

Same issue here with a Forerunner 410. Latest good sync is August 24. Unable to sync today. Data seems to be read from the watch but does not make it to Garmin Connect. Always getting the same error. When I click on the "Show Errors" button, nothing happens.

0 ThaQuestion over 10 years ago

Same issue with Fenix 2, copied from my post in another thread

So, I've never had a problem uploading to connect via garmin express, or via bluetooth (through my android device). That is until today, for whatever reason, my last run won't sync, but here's the weird thing. I have Connect linked to Strava via CopyMySports and the run appears there, perfectly. I even tried to export the GPX from Strava and import it back into connect as it's my main activity tracker. I also tried to import the FIT file manually from the watch, all it does is hang. Any help would be GREATLY appreciated.