Mobile Apps & Web

Garmin Connect Web Log-in "loops" on Connect.Garmin.com (log-in issues)

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Log-in "loops" on Connect.Garmin.com (log-in issues)

Former Member over 11 years ago

Yesterday afternoon (6/18/2014) I couldn't access connect.garmin.com, because of I couldn't get pass the log-in page. This issue continues today.

When I enter my username and password, the page loops page to the login screen. If I put in an incorrect password it will say incorrect password. Even though the log-in screen is displayed, I noticed the "sign-out" link in the top right, which I assume it means I've logged in at some level. If I hit "Dashboard" I get this error: "Error - Sorry, but it appears that an error occurred." I've get this issue on three different computers and I've cleared-out my browser cache.

I've reset my password, but that doesn't work either -- since I've reset my password, I can't use the garmin connect app on my android phone. I get an error, "A problem occurred while attempting to sign into Garmin Connect [OK]"

I've submitted a request to Garmin Support, but they say it will take 3 business days to respond.

Any Ideas?

0 Former Member over 11 years ago

I have the same issue with looping login, which occurred after I choose to use move to the modern interface. If I log into Connect it presents the login again but I noticed the sign out button becomes available when it asks for the user name password again. I found that by going to the help forum it would not think I was logged in and present the login option at the top of the screen again, so I used the login option on the help forum. After doing this I could use my original short cut to main Garmin Connect and as if by magic the new modern site with all my activities works. [I think the login screen on the main site has an issue - the help forum login is the solution for me] - Hope this helps

0 Former Member over 11 years ago

Same problem of the blue "connect" page with the dead links, ongoing since last week.

0 Former Member over 11 years ago

Well, I was suddenly able to get in to the link that has activities. However, I couldn't edit the names of my routes nor see the maps of these routes. Partial progress.

0 Former Member over 11 years ago

I can log on to my Garmin account, but I cannot log onto Garmin Connect. I'm getting stuck in the same loop as everybody else. I called tech support on Monday and was told that they are aware of the problem, and are working on it.

0 Garmin-Brian over 11 years ago

All,

We have made the Garmin Connect team aware of this issue. We hope to determine what the problem is and get things fixed as soon as possible.

0 Former Member over 11 years ago

Same problem, I hope to get a solution as soon as possible...

0 Former Member over 11 years ago

Here is the message I got back from theCustomer Care team:

[FONT=Times New Roman]"I was able to duplicate this issue. It looks like a issue on our end. I created a case for this to be fixed. The case has been submitted to our Garmin Connect Engineering team. Please give us a couple weeks for a status update on the issue. Our team will look into the problem and get it resolved as soon as we can. "[/FONT]

2 weeks?

0 Former Member over 11 years ago

I have the same issue with looping login, which occurred after I choose to use move to the modern interface. If I log into Connect it presents the login again but I noticed the sign out button becomes available when it asks for the user name password again.

That's exactly what happened to me too starting around the same time as everyone else, over a week ago. Unfortunately your workaround doesn't seem to work for me - what was the URL of your original shortcut into Garmin Connect?

I've spoken to Garmin support several times on the phone. Can't believe this hasn't been fixed!

0 Former Member over 11 years ago

2 weeks?! Incredible...

0 SUSSAMB over 11 years ago

Well they said a status update in a couple of weeks ... but that they'd get it resolved as soon as possible. It's clearly not universal as I can log onto both Modern and Classic ...