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Saving settings problem. Can't set my gender. Doh!

IanChello
over 11 years ago
Hi

When I try to save my gender in settings I get this error -
'Could not save your Personal Information, please check your values and try again'

And when I try to save my settings to my device (clicking on the green arrow) I get
'There was an error sending your personal profile to '
No device in the message although it's listed to the left.

I believe the gender is used in some calcs and would like to get heart rate info into my device as well. Any ideas what's going wrong please?

Cheers
Ian

Edge 500
  • 0 over 11 years ago
    I'm using Google Chrome and have no problems changing my gender setting. What browser are you using? Have you tried a different browser (if you have one installed)? Have you tried changing the setting via the classic Garmin Connect settings page?

    If none of that works, I think I can help you out.

    Travis
  • 0 over 11 years ago
    Okay, firstly thanks for resopnding. I've tried classic and modern now (IE 11) - same error message when saving gender. I've just tried Firefox - same result. I'll try Chrome tomorrow hopefully but if you've any other way of getting the info in I'd prefer not to have multple web browsers. Thanks.

    Ian
  • 0 over 11 years ago
    An update to Express v3.1.9.0 and use of the new Connect GUI (on IE 11) seems to have allowed me to get my resting heart rate in to my Edge. I still got an error trying to save my gender change in Connect though - but can set this on the Edge anyway.
  • 0 over 11 years ago
    Sorry I wasn't able to respond sooner. You can change your gender setting at this page.

    Travis
  • 0 over 11 years ago
    :cool:

    Thanks Travis. That's worked for me. My gender is now set on-line.

    Cheers
    Ian